MENDOZA, Xavier Lawrence D.; PICHAY, Sherina B.; TADEO, Jerico B. Utilization Of Modified SERVQUAL Model in Crafting Strategies Among Courier Services. International Journal of Multidisciplinary: Applied Business and Education Research, Malang, Indonesia, v. 4, n. 3, p. 701–712, 2023. DOI: 10.11594/ijmaber.04.03.03. Disponível em: https://ijmaberjournal.org/index.php/ijmaber/article/view/792. Acesso em: 10 feb. 2026.