MABINI JR., Silvestre P.; NARSICO, Lalaine O.; NARSICO, Peter G. Service Quality, Patient Satisfaction, and Improvement Indicators. International Journal of Multidisciplinary: Applied Business and Education Research, Malang, Indonesia, v. 5, n. 4, p. 1331–1345, 2024. DOI: 10.11594/ijmaber.05.04.18. Disponível em: https://ijmaberjournal.org/index.php/ijmaber/article/view/1651.. Acesso em: 31 jul. 2025.