LASOLA, Mary Joan B. Customer Relationship Management Practices as Determinants of Business Performance: A Systematic Literature Review. International Journal of Multidisciplinary: Applied Business and Education Research, Malang, Indonesia, v. 6, n. 8, p. 3808–3815, 2025. DOI: 10.11594/ijmaber.06.08.06. Disponível em: https://ijmaberjournal.org/index.php/ijmaber/article/view/2632. Acesso em: 23 jan. 2026.