CONCEPCION, Anthony U. Chatbot AWARE: A Thematic Literature Review on Chatbot Awareness, Workload-Based Adoption, Responsibility, and Ethics in Higher Education Institutions. International Journal of Multidisciplinary: Applied Business and Education Research, Malang, Indonesia, v. 7, n. 1, p. 368–376, 2026. DOI: 10.11594/ijmaber.07.01.28. Disponível em: https://ijmaberjournal.org/index.php/ijmaber/article/view/3116. Acesso em: 26 jan. 2026.