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Jun 24, 2023
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Abstract
This article explores the challenges and trends in human resource management across the retail sector in India. The focus is on how retailers are coming to terms with wider recruitment patterns and skills sets, and how they are adapting their HR policies to suit these changes. The article also considers what this means for hiring managers in the future. Some of the challenges that Indian retailers face include finding people with experience in all of their stores; dealing with labour shortages when employees retire or become ill; attracting skilled staff, who have been displaced by automation, to work in retail; retaining staff by providing better opportunities for them to progress through training or promotion within a company; and retaining older workers so they do not leave at an age which is too early. It is argued that the retail sector has to recognize that a key function of HR is being prepared for future changes, in order to survive and flourish.
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
Kumar, A., Trivedi, A., Dole, V. S., Singh, K., & Yadav, A. (2023). Human resource management in the retail sector: challenges and trends. International Journal of Multidisciplinary: Applied Business and Education Research, 4(6), 2086-2093. https://doi.org/10.11594/ijmaber.04.06.31
References
Benny, L. (2011). Workplace training for retail em-ployees: Challenges for employees and em-ployers in India. International Journal of Con-temporary Sociology, 48(2), 181-198.
Brar, V., & Kumar, A. (2017). Customer satisfaction towards the services rendered by superstore retailers. International Journal of Science, Technology and Management, 6(7), 111-117. DOI: https://doi.org/10.5281/zenodo.6686014
Brar, V., Kumar, A., Patil, N. A., & Gade, S. (2017). An analysis of key growth drivers and challenges in organised sector of Indian retail industry. Siddhant Management Review, 2(1), 29-40. DOI: https://doi.org/10.5281/zenodo.6677413
Brar, Vinaydeep, & Kumar, A. (2017). Customer satisfaction towards the services rendered by superstore retailers. In Proceedings of Inter-national Conference on Recent Innovations in Science, Engineering and Management (pp. 191-197). Telangana; Dhruva Institute of En-gineering and Technology. DOI: https://doi.org/10.5281/zenodo.6610868
Deepa, R., & Singhvi, V. (2011). The retail revolu-tion – Changing trends in employee welfare policies and practices: Quo vadisEmployees? Issues in Human Resource Management: Journal of the Indian HRD Society, 48(4), 10-20
D'Souza, K. & Singh, G. (2010). The retail revolution in India: Emerging problems for employees and policy issues. International Journal of Contemporary Sociology, 47(3), 296-311.
Garodia, R., Anand, K., Gupta, R., & Singh, M. (2012). Retail Sector in India: A Perspective on Changing Trends and Employees' Percep-tions. Sarva Shiksha Abhiyan: Regional Jour-nal of Educational Studies, 31(2), 42-50
Ghosal, I., Prasad, P., Behera, M. P., & Kumar, A. (2021). Depicting the prototype change in ru-ral consumer behaviour: An empirical survey on online purchase intention. Paradigm, 25(2), 161-180. DOI: https://doi.org/10.1177/09718907211029030 http://www.timesofindia.com/business/companies/Retail-firms-least-likely-to-increase-staffing/#sthash.sTx6d2QZ.dpuf
Kumar, A. (2018). HRM 4.0: High on expectations. International Journal of Enhanced Research in Educational Development, 6(1), 24-26. DOI: https://doi.org/10.5281/zenodo.6677191
Khedkar, E. B., Kumar, A., Ingle, A., Khaire, R., Pali-wal, J. M., Bagul, D., Warpade, S., Londhe, B. M., Malkar, V., Huddedar, S. P., Jambhekar, N. D., & Raibagkar, S. S. (2022). Study of the causes and consequences of cloned journal publica-tions. Publishing Research Quarterly. 38, 558-572. DOI: https://doi.org/10.1007/s12109-022-09907-z
Kumar, A. (2011). The changing buying behaviour & customer satisfaction in organized retail sector of Pune city (Master Level). The Global Open University. DOI: https://doi.org/10.5281/zenodo.6708878
Kumar, A. (2012). Store image - A critical success factor in dynamic retailing environment: An investigation. Asian Journal of Management, 3(1), 01-05. DOI: https://doi.org/10.5281/zenodo.6686431
Kumar, A. (2012). The changing buying behaviour of customers in organized retail sector of Pu-ne city. International Journal of Research in Social Sciences, 2(1), 242-263. DOI: https://doi.org/10.5281/zenodo.6705224
Kumar, A. (2016). Retailing strategy of products and customer services in organized retail sec-tor (Ph.D.). Shri Jagdishprasad Jhabarmal Ti-brewala University. DOI: https://doi.org/10.5281/zenodo.6709950
Kumar, A., & Brar, V. (2011). The sales promotion: A study of its influences on customer pur-chase intention with regards to organized re-tail services. Pillai’s Journal of Management & Research, 2(October), 2-13. DOI: https://doi.org/10.5281/zenodo.6705998
Kumar, A., & Brar, V. (2016). Retailing Strategy: Products & Customer Services Perspective. LAP LAMBERT Academic Publishing, Germany. DOI: https://doi.org/10.5281/zenodo.6662847
Kumar, A., Brar, V., & Wadajkar, V. (2019). Signifi-cance of effective HRM practices in organized retail sector - A literature review. Interna-tional Journal of Enhanced Research in Educa-tional Development, 7(1), 22-26. DOI: https://doi.org/10.5281/zenodo.6671920
Kumar, A., Brar, V., & Walke, S. G. (2019). Retail Management. Success Publications, Pune. DOI: https://doi.org/10.5281/zenodo.6662972
Kumar, A., Darekar, S., Patil, P. & Ludhria, H. (2022). Vocal to local as effective retail marketing strategies. In Proceedings of Virtual Interna-tional Conference on Multidisciplinary Re-search - 2022 (pp. 209-215). Tamil Nadu; As-sociation of Global Academicians and Re-searchers (AGAR) and Association of Indian Biologists (AIB). DOI: https://doi.org/10.5281/zenodo.6959210
Kumar, A., Gawande, A., & Raibagkar, S. (2022). Quality complacency in Indian higher educa-tion institutions between the second and third cycles of accreditation. Quality Assur-ance in Education, 30(4), 431-445. DOI: https://doi.org/10.1108/QAE-01-2022-0019
Kumar, A., Joshi, J., & Brar, V. (2019). Impact of sales promotion on customer purchase inten-tion with respect to organized retail industry. International Journal for Research in Engineer-ing Application & Management, 5(2), 905-913. DOI: https://doi.org/10.5281/zenodo.6671797
Panchal, R., & Sharma, A. (2013). Technological ad-vancement and employment in retail sector in India: A study of four metro cities. Interna-tional Journal of Engineering Business Man-agement, 2(1). Available from: http://www.ijebm.org/
Patel, A., Sharma, S., & Magan, M. (2011). Retail workers in India: Current and future trends in employment conditions and training re-quirements. International Journal of Human Resource Management, 22(5), 899-924
Brar, V., & Kumar, A. (2017). Customer satisfaction towards the services rendered by superstore retailers. International Journal of Science, Technology and Management, 6(7), 111-117. DOI: https://doi.org/10.5281/zenodo.6686014
Brar, V., Kumar, A., Patil, N. A., & Gade, S. (2017). An analysis of key growth drivers and challenges in organised sector of Indian retail industry. Siddhant Management Review, 2(1), 29-40. DOI: https://doi.org/10.5281/zenodo.6677413
Brar, Vinaydeep, & Kumar, A. (2017). Customer satisfaction towards the services rendered by superstore retailers. In Proceedings of Inter-national Conference on Recent Innovations in Science, Engineering and Management (pp. 191-197). Telangana; Dhruva Institute of En-gineering and Technology. DOI: https://doi.org/10.5281/zenodo.6610868
Deepa, R., & Singhvi, V. (2011). The retail revolu-tion – Changing trends in employee welfare policies and practices: Quo vadisEmployees? Issues in Human Resource Management: Journal of the Indian HRD Society, 48(4), 10-20
D'Souza, K. & Singh, G. (2010). The retail revolution in India: Emerging problems for employees and policy issues. International Journal of Contemporary Sociology, 47(3), 296-311.
Garodia, R., Anand, K., Gupta, R., & Singh, M. (2012). Retail Sector in India: A Perspective on Changing Trends and Employees' Percep-tions. Sarva Shiksha Abhiyan: Regional Jour-nal of Educational Studies, 31(2), 42-50
Ghosal, I., Prasad, P., Behera, M. P., & Kumar, A. (2021). Depicting the prototype change in ru-ral consumer behaviour: An empirical survey on online purchase intention. Paradigm, 25(2), 161-180. DOI: https://doi.org/10.1177/09718907211029030 http://www.timesofindia.com/business/companies/Retail-firms-least-likely-to-increase-staffing/#sthash.sTx6d2QZ.dpuf
Kumar, A. (2018). HRM 4.0: High on expectations. International Journal of Enhanced Research in Educational Development, 6(1), 24-26. DOI: https://doi.org/10.5281/zenodo.6677191
Khedkar, E. B., Kumar, A., Ingle, A., Khaire, R., Pali-wal, J. M., Bagul, D., Warpade, S., Londhe, B. M., Malkar, V., Huddedar, S. P., Jambhekar, N. D., & Raibagkar, S. S. (2022). Study of the causes and consequences of cloned journal publica-tions. Publishing Research Quarterly. 38, 558-572. DOI: https://doi.org/10.1007/s12109-022-09907-z
Kumar, A. (2011). The changing buying behaviour & customer satisfaction in organized retail sector of Pune city (Master Level). The Global Open University. DOI: https://doi.org/10.5281/zenodo.6708878
Kumar, A. (2012). Store image - A critical success factor in dynamic retailing environment: An investigation. Asian Journal of Management, 3(1), 01-05. DOI: https://doi.org/10.5281/zenodo.6686431
Kumar, A. (2012). The changing buying behaviour of customers in organized retail sector of Pu-ne city. International Journal of Research in Social Sciences, 2(1), 242-263. DOI: https://doi.org/10.5281/zenodo.6705224
Kumar, A. (2016). Retailing strategy of products and customer services in organized retail sec-tor (Ph.D.). Shri Jagdishprasad Jhabarmal Ti-brewala University. DOI: https://doi.org/10.5281/zenodo.6709950
Kumar, A., & Brar, V. (2011). The sales promotion: A study of its influences on customer pur-chase intention with regards to organized re-tail services. Pillai’s Journal of Management & Research, 2(October), 2-13. DOI: https://doi.org/10.5281/zenodo.6705998
Kumar, A., & Brar, V. (2016). Retailing Strategy: Products & Customer Services Perspective. LAP LAMBERT Academic Publishing, Germany. DOI: https://doi.org/10.5281/zenodo.6662847
Kumar, A., Brar, V., & Wadajkar, V. (2019). Signifi-cance of effective HRM practices in organized retail sector - A literature review. Interna-tional Journal of Enhanced Research in Educa-tional Development, 7(1), 22-26. DOI: https://doi.org/10.5281/zenodo.6671920
Kumar, A., Brar, V., & Walke, S. G. (2019). Retail Management. Success Publications, Pune. DOI: https://doi.org/10.5281/zenodo.6662972
Kumar, A., Darekar, S., Patil, P. & Ludhria, H. (2022). Vocal to local as effective retail marketing strategies. In Proceedings of Virtual Interna-tional Conference on Multidisciplinary Re-search - 2022 (pp. 209-215). Tamil Nadu; As-sociation of Global Academicians and Re-searchers (AGAR) and Association of Indian Biologists (AIB). DOI: https://doi.org/10.5281/zenodo.6959210
Kumar, A., Gawande, A., & Raibagkar, S. (2022). Quality complacency in Indian higher educa-tion institutions between the second and third cycles of accreditation. Quality Assur-ance in Education, 30(4), 431-445. DOI: https://doi.org/10.1108/QAE-01-2022-0019
Kumar, A., Joshi, J., & Brar, V. (2019). Impact of sales promotion on customer purchase inten-tion with respect to organized retail industry. International Journal for Research in Engineer-ing Application & Management, 5(2), 905-913. DOI: https://doi.org/10.5281/zenodo.6671797
Panchal, R., & Sharma, A. (2013). Technological ad-vancement and employment in retail sector in India: A study of four metro cities. Interna-tional Journal of Engineering Business Man-agement, 2(1). Available from: http://www.ijebm.org/
Patel, A., Sharma, S., & Magan, M. (2011). Retail workers in India: Current and future trends in employment conditions and training re-quirements. International Journal of Human Resource Management, 22(5), 899-924