Assessment of Police Trainees’ Satisfaction with the Public Safety Basic Recruit Course of The National Police Training Institute
DOI:
https://doi.org/10.11594/ijmaber.05.07.16Keywords:
NPTI Police Trainees, Police Trainees Satisfaction, Public Safety Basic Recruit CourseAbstract
This study aimed to determine police trainees' satisfaction with the Public Safety Basic Recruit Course of the NPTI, and the significant difference in satisfaction between Criminology and non-criminology graduate police trainees. The study applied descriptive correlational research design and interviews using a self-made survey questionnaire for 218 respondents and prepared guided interview questions for five key informants from the graduating police trainees at NCRTC. The data obtained were collated, sorted, summarized, and subjected to statistical treatment methods. The result of the study revealed that police trainees were very satisfied with the Public Safety Basic Recruit Course. They greatly appreciated the quality of training program. However, facilities, equipment, and supplies needed attention and improvement. Interviews disclosed that despite high satisfaction, police trainees faced various challenges that dissatisfied them. These includes frequent shortages of water supplies, overcrowding of dormitories and classrooms, and insufficient faculty members. However, despite these, they remained optimistic that the training management can address it. Additionally, the study found that there was no significant difference in satisfaction between Criminology and non-criminology graduate police trainees. This suggests that both groups had similar levels of satisfaction, and highly appreciative with the training program.
To enhance further the satisfaction of police trainees, the NPTI should focus on improving facilities, equipment, and supplies, and address the specific concerns raised by the trainees. Furthermore, an action plan should be developed, outlining realistic, measurable, and time-bound plans, programs, and activities to address the concerns of police trainees.
Downloads
References
Abanilla, A. G. (2024). Competencies of Philippine Coast Guard Personnel in the Enforcement of Criminal Laws. International Journal of Multidisciplinary: Applied Business and Education Research, 5(6), 2235-2243. https://doi.org/10.11594/ijmaber.05.06.25
Abdurahman, NA (2020). Job satisfaction and performance of the secondary school teachers in the Schools Division of Sulu, Philippines. Journal of Multidisciplinary in Social Sciences, 16(3), 53-66. http://www.researchold.dusit.ac.th/new/upload/file/f9975b7f4666d70432220e41fdb3748d.pdf
Andrews, A. (2019, October 28). How school facilitates improve a child school experience. Fresco News. https://www.fresconews.com/how-school-facilities-improve-a-childs-school-experience/
Bharthvajan, R. & Fabiyola, K. (2019). A Research on Effectiveness of Training and Development in its Solutions. International Journal of Innovative Technology and Exploring Engineering. Volume 8, Issue 11. DOI: 10.35940/ijitee.K2474.0981119
Blumberg, D. M., Schlosser, M. D., Papazoglou, K., Creighton, S., & Kaye, C. C. (2019). New directions in police academy training: A call to action. International journal of environmental research and public health, 16(24), 4941
Cassellius, B., Schools, S. B. P., & Cassellius, D. D. (2020). Massachusetts Department of Elementary and Secondary Education. https://media.wbur.org/wp/2020/03/BPS-Comprehensive-District-Review-Report-March-2020-Final.pdf
Deller, J. (2022). 10 training effectiveness survey questions to ask. Kodo Survey. https://kodosurvey.com/blog/10-training-effectiveness-survey-questions-ask
Dhiman, Bharat. (2023). How social environment influences people's behavior: A Critical Review.
Gasparini, J. (2020, October 15). Opinion: Why the next generation of cops need a criminal justice degree. Police 1. https://www.police1.com/police-training/articles/opinion-why-the-next-generation-of-cops-need-a-criminal-justice-degree-ANXTgl9fxOikO9Ji/
Gupta B.L, JOSEPH, M.T., & Bhoj, M.T(2021). Role of faculty members in assuring quality education. Research Gate. https://www.researchgate.net/publication/348619781_ROLE_OF_FACULTY_MEMBERS_IN_ASSURING_QUALITY_OF_EDUCATION
Ibrahim, I. W., Ghazali, I. M., Syed, S. A., Abdullah, N. H. R., Hamid, M. H. A., & Aisyah, S. H. (2023). Exploring Motivation for Learning Using Hertzberg’s Two Factor Theory.
Inayat, W., & Jahanzeb Khan, M. (2021). A study of job satisfaction and its effect on the performance of employees working in private sector organizations, Peshawar. Education Research International, 2021, 1-9. https://doi.org/10.1155/2021/1751495
Kanwar, A. & Sanjeeva, M. (2022). Student satisfaction survey: a key for quality improvement in the higher education institution. J Innov Entrep 11, 27. https://doi.org/10.1186/s13731-022-00196-6
Keržič, D., Alex, J. K., Pamela Balbontín Alvarado, R., Bezerra, D. D. S., Cheraghi, M., Dobrowolska, B., ... & Aristovnik, A. (2021). Academic student satisfaction and perceived performance in the e-learning environment during the COVID-19 pandemic: Evidence across ten countries. Plos one, 16(10), e0258807. https://doi.org/10.1371/journal.pone.0258807
Kostagiolas, P., Lavranos, C., & Korfiatis, N. (2019). Learning analytics: Survey data for measuring the impact of study satisfaction on students' academic self-efficacy and performance. Data in brief, 25, 104051. https://doi.org/10.1016/j.dib.2019.104051
Kurt, S. (2021, March 31). Herzberg’s Motivation-Hygiene Theory: Two-Factor. Education Library. https://educationlibrary.org/herzbergs-motivation-hygiene-theory-two-factor/
Luong, H. T. (2020). International Cooperation in Educating and Training Police: Forwarding ASEAN’s Vision 2020 to Combat Non-Traditional Crimes. Advances in Social Sciences Research Journal, 4(12). https://doi.org/10.14738/assrj.412.3405
McBurney, D., & White, T. L. (2009). Research methods. Belmont, CA: Wadsworth Cengage Learning.
Moon, Hyoungeun & Lee, Hyerin. (2019). Physical classroom environment affects students’ satisfaction: Attitude and quality as mediators. Social Behavior and Personality: an international journal. 47. 1-10. 10.2224/sbp.7961.
National Police Training Institute Website (2022)
Petruzzellis, L., D’Uggento, A. M., & Romanazzi, S. (2006). Student satisfaction and quality of service in Italian universities. Managing Service Quality, 16(4), 349-364
Philippine National Police (2022). Press Release. Over 5,000 errant cops dismissed in massive PNP internal cleansing program. https://pnp.gov.ph/over-5000-errant-cops-dismissed-in-massive-pnp-internal-cleansing-program/
Romero, A. (2019, May 24). Duterte signed law transferring police academy, institute to PNP. Philippine Star Global. https://www.philstar.com/headlines/2019/05/24/1920488/duterte-signs-law-transferring-police-academy-institute-pnp
Shukla, S., Soneji, B., & Education, J. M. (2020). Theories and models related to student satisfaction. Juni Khyat, 10(5), 157-171. http://www.junikhyatjournal.in/no_5_may_20/22.pdf
Suryaman, M., Ahmad, Y. B., & Noor, F. (2020, February). The Effectiveness of Education and Training Management Systems. In 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019) (pp. 289-293). Atlantis Press. https://doi.org/10.2991/assehr.k.200130.186
Sutherland, D., Warwick, P., & Anderson, J. (2019). What factors influence student satisfaction with module quality? A comparative analysis in a UK business school context. The International Journal of Management Education, 17(3), 100312. https://doi.org/10.1016/j.ijme.2019.100312
Virtudazo, F., & Dausan, A. (2021). Clients’ Satisfaction of the Therapeutic Community Modality Program: Basis for the Development of Prototype Syllabus. International Journal of Multidisciplinary: Applied Business and Education Research, 2(3), 249-273. https://doi.org/10.11594/ijmaber.02.03.08
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See the Effect of Open Access).
