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Abstract
This descriptive-correlational study scrutinized the operations management and senior high school students’ satisfaction with the canteen inside the Mabolo National High School. Also, the relationship between the two variables was explored. Four hundred eighty-nine (489) respondents were chosen conveniently to participate in the data gathering using a modified tool validated by the experts and obtained 0.7346 internal consistency. Weighted mean and Pearson correlation coefficient were employed to analyze the data and yield valuable findings. Findings unveiled that students were satisfied with the personnel's treatment, the proactive approach of the canteen to provide fresh and healthy products, the products being served, and the processes of the canteen to maintain a quality service. Also, the study found that the operations management practices of the canteen have a significant relationship to the students’ satisfaction. Improving operations management is critical in meeting customer needs and leading to satisfaction. Consequently, maintaining and enhancing customer satisfaction can be attained by ensuring that the quality of products, processes, employees, and proactive measures is exceptional. Furthermore, future researchers can pursue other variables, such as canteen facilities, food prices, food tastes, and food preferences, for future studies as they might influence overall customer satisfaction.
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This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
Medina, A. P., Aguilon, S. M., Pepito, C. M. B., Enopequez, A. M., Polinar, M. A. N., Rabanes, B. G., & Mahipos, A. M. (2024). Exploring the Relationship Between Operations Management Practices and Students’ Satisfaction in the Canteen at Mabolo National High School. International Journal of Multidisciplinary: Applied Business and Education Research, 5(7), 2636-2644. https://doi.org/10.11594/ijmaber.05.07.21
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Roberts M, Tolar-Peterson T, Reynolds A, Wall C, Reeder N, Rico Mendez G. (2022). The Effects of Nutritional Interventions on the Cognitive Development of Preschool - Age Children: A Systematic Review. https://doi:10.3390/nu14030532
Serhan, C., Serhan M. (2019). The Impact of Food Service Attributes on Customer Sat-isfaction in a Rural University Campus Environment. Vol. 2019, Page 12. https://doi.org/10.1155/2019/2154548
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Ya, Z. (2014). Effects of improving school kitchen equipments on the pupils' school dining in poor rural areas. Chinese Journal of School Health.
Zhang, P., & Tang, L. (2021). Operations management. Ship Management. https://doi.org/10.1016/0305-0548(93)90020-j.
Almasari, U., & Prasasti, C. (2019). Food Han-dlers Personal Hygiene in the Cafeteria of SDN Model and its Impacts on Total Plate Count (TPC) in Food. Jurnal Kesehatan Lingkungan, 11(3), 252–258. https://doi.org/10.20473/jkl.v11i3.2019.252-258
Azni IN, Giyatmi G, Julfi RA, (2019). Study of Customer Satisfaction at Canteen of Sahid University-Jakarta. Volume 2 (1), Page 627-631 https://DOI:10.33068/iccd.Vol2.Iss1.259
Bulatović, D., & Jokić, B. (2017). Operation management in small business. , 6, 105-111. https://doi.org/10.5937/EKOIZAZOV1712105B.
Chang, Mui ling & Mohd Suki, Norazah. (2018). Students Satisfaction of Food Services at the University Cafeteria: A Comparative Study Via PLS Approach Volume 7, Page 61-66 https://doi.org/10.14419/ijet.v7i3.21.17097
DiSantis, K., Grier, S., Odoms-Young, A., Baskin, M., Carter-Edwards, L., Young, D., Lassit-er, V., & Kumanyika, S. (2013). What "price" means when buying food: insights from a multisite qualitative study with Black Americans. American Journal of Public Health, p. 103 3, 516–22. https://doi.org/10.2105/AJPH.2012.301149.
Du, W., Ye, J., Liu, S., He, J., & Wang, Q. (2022). Research on the "DIY" Innovation Mode of College Students' Self-service Kitchen. Frontiers in Humanities and Social Sciences. https://doi.org/10.54691/fhss.v2i10.2405.
Fabre, D. D. & Pacpaco, E. R. (2020). Management and Operations of School Canteens: Basis for an Enhanced Canteen Development Program. The Asian Journal of Education and Human Development (AJEHD), 1(1). https://ajehd.unp.edu.ph/index.php/ajehd/article/view/9
Franklin (2023). What is customer satisfac-tion? Definition + importance https://www.zendesk.com/blog/3-steps-achieving-customer-satisfaction-loyalty/
Galabo NR, EdD, FRIE dr. (2019). Canteen Ser-vice Quality and Student Satisfaction. VOLUME 8, ISSUE 06,114-126 https://www.ijstr.org/final-print/june2019/Canteen-Service
Harire (2020) Restaurant Management Tips to Ensure Customer Satisfaction. https://www.linkedin.com/pulse/restaurant-management-tips-ensurecustomer-mounir-harire
Helmold, M., Terry, B. (2021). Operations Management 4.0, page 21–34 https://link.springer.com/chapter/10.1007/978-3-030-68696-3_2#citeas
Kannan, R. (2017). The Impact of Food Quality On Customer Satisfaction And Behavioural Intentions: A Study On Madurai Restaurant. Open Journal of Business and Management, pp. 6, 34–37. https://doi.org/10.15520/IJBM.VOL6.ISS3.67.PP34-37
Karmarkar, U., Shiv, B., & Knutson, B. (2015). Cost Conscious? The Neural and Behavioral Impact of Price Primacy on Decision Making. Journal of Marketing Research, 52, 467 - 481. https://doi.org/10.1509/jmr.13.0488.
Kim, Y., Moreo, P., & Yeh, R. (2006). Customers' Satisfaction Factors Regarding University Food Court Service. Journal of Foodservice Business Research, pp. 7, 110–97. https://doi.org/10.1300/J369v07n04_05.
Lee, J., & Whaley, J. (2018). Determinants of dining satisfaction. Journal of Hospitality Marketing & Management, pp. 28, 351–378. https://doi.org/10.1080/19368623.2019.1523031
Licudan, R. M., and Caballes, D. G. (2023). Students’ Satisfaction on the School Canteen Operations of Pillia National High School. Vol. 10. pp. 421-428. DOI: 10.5281/zenodo.8115365
Mayliza, R. (2019). Analisis Customer Satisfaction Dan Behavioral Intention Dilihat Dari Service Quality, Food Quality Dan Price/Value Di Restoran Mcdonald's Depok. . https://doi.org/10.31219/osf.io/e2jrt.
Mazzarol, T., & Reboud, S. (2019). Work Book: Operations Management. Springer Texts in Business and Economics. https://doi.org/10.1007/978-981-13-9513-0_8.
Meher, A. (2021). Canteen Automation System. International Journal for Research in Ap-plied Science and Engineering Technolo-gy, p. 9, 1235–1242. https://www.ijraset.com/fileserve.php?FID=34506
Namkung, Y., & Jang, S. (2007). Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Be-havioral Intentions. Journal of Hospitality & Tourism Research, 31, 387 - 409. https://doi.org/10.1177/1096348007299924
Rajput, A & Gahfoor, R. (2020). Satisfaction and revisit intentions at fast food restau-rants. Volume 6:13 50 https://fbj.springeropen.com/articles/10.1186/s43093-020-00021-0
Roberts M, Tolar-Peterson T, Reynolds A, Wall C, Reeder N, Rico Mendez G. (2022). The Effects of Nutritional Interventions on the Cognitive Development of Preschool - Age Children: A Systematic Review. https://doi:10.3390/nu14030532
Serhan, C., Serhan M. (2019). The Impact of Food Service Attributes on Customer Sat-isfaction in a Rural University Campus Environment. Vol. 2019, Page 12. https://doi.org/10.1155/2019/2154548
Silvano C., Damasco TS, Padillo E S., (2022). Operational Efficiency of the Restaurants in Municipality of Moalboal, Cebu. Vol-ume 6. no. 3. https://ejournals.ph/article.php?id=20517
Smith, R., White-McNeil, A., & Ali, F. (2020). Students’ perceptions and behavior toward on-campus food service operations. , pp. 34, 13–28. https://doi.org/10.1108/ihr-06-2019-0010.
Ubalde E, Cui F. R., Coyoca C. G., Miranda L. H., Cantillas F., Supremo J. R., (2023). Stu-dents’ Satisfaction Level of Canteen and Stall Services. [Unpublished Research Study]. Mabolo National High School.
Wognski, A. C. P., Choma, C., Gava, G. R., Fer-reira, B. G. C. S., Vieira, L. P., Oliveira, E. C., Santos, V. C., Mezzomo, T. R., & Stangarlin-Fiori,L. (2021). Good hygiene practices in school canteens: evaluation between types of schools and administra-tion as well as presence of technical pro-fessional. Brazilian Journal of Food Tech-nology, 24, e2019257. https://doi.org/10.1590/1981-6723.25719
Ya, Z. (2014). Effects of improving school kitchen equipments on the pupils' school dining in poor rural areas. Chinese Journal of School Health.
Zhang, P., & Tang, L. (2021). Operations management. Ship Management. https://doi.org/10.1016/0305-0548(93)90020-j.