Optimizing Call Center Productivity through Key Work Environment Factors
DOI:
https://doi.org/10.11594/ijmaber.05.11.36Keywords:
Workers’ Aptitude, Work Training, Tools and Technology, Workload, Workplace Relationships, Working Conditions, Employee Well-being, Satisfaction with Compensation, Employee ProductivityAbstract
This study aims to enhance productivity by fostering a business environment where workers can thrive, similar to a well-functioning ecosystem. It investigates whether factors such as workers' aptitude, training, tools and technology, workload, workplace relationships, working conditions, employee well-being, and satisfaction with compensation positively impact productivity. The study focused on call center agents in Cebu Province, Philippines, with an estimated population of 200,000. Using a Cochran calculation, a sample size of 384 respondents was determined, accounting for a 5% margin of error and a 95% confidence level. Due to challenges in reaching participants, convenience sampling was employed, yielding 385 completed surveys, exceeding the minimum required. Data was collected through a descriptive survey with simple, close-ended questions, validated by call center agents and demonstrating high reliability (Cronbach’s alpha of 0.967). The weighted mean for each predictor and the dependent variable was calculated, and linear regression analyses examined the relationships between predictors and productivity. Additionally, ANOVA within the context of linear regression assessed the significance of these relationships. The findings revealed that the eight identified predictor variables collectively received an average score of 3.277 out of 4.0 from call center agents. All eight predictors—employee aptitude, work training, tools and technology, workload, satisfaction with compensation, employee well-being, working conditions, and workplace relationships—were significant indicators of productivity and explained a portion of the variance in the dependent variable. These results emphasize the need to enhance activities and policies related to all predictor variables, as each significantly impacts productivity. Notably, working conditions and job training received the highest ratings, indicating strong employee satisfaction in these areas. However, urgent attention is needed in addressing employee well-being and satisfaction with compensation, which received the lowest ratings.
Downloads
References
Abdelsadek, Y., & Kacem, I. (2022). Productivi-ty improvement based on a decision sup-port tool for optimization of constrained delivery problem with time windows. Computers & Industrial Engineering, 165, 107876. https://doi.org/10.1016/j.cie.2021.107876
Ahmed, N. R., Naz, N. M., Iqbal, N. Q., & Chee-ma, N. a. M. (2024). Impact of artificial in-telligence tools on employee productivi-ty: A quantitative analysis in tertiary care hospitals of Gujranwala. Al-Naṣr/Al-Nasr, 1–18. https://doi.org/10.53762/alnasr.03.02.e01
Ali, S. A., Mujahid, K., & Umar, M. (2021). Feel like quitting the job? A causal attribution approach to social and work overload consequences. Management Research Review, 45(11), 1431–1449. https://doi.org/10.1108/mrr-03-2021-0180
Aljumah, A. (2023). The impact of job training on recruitment and employability skills among graduates. International Journal of Professional Business Review, 8(10), e02806. https://doi.org/10.26668/businessreview/2023.v8i10.2806
Anche, F. Q. (2024). Aptitude training system using decision trees. International Scien-tific Journal of Engineering and Manage-ment, 03(04), 1–9. https://doi.org/10.55041/isjem01618
Andres, J. L., Narsico, L. O., & Narsico, P. G. (2024). Digitization of Microfinancing Operational Procedures. International Journal of Multidisciplinary, 5(2), 563–574. https://doi.org/10.11594/ijmaber.05.02.17
Andri, S., & Mandataris, M. (2023b). The effect of job training, job supervision and em-ployee commitment to job performance. Jurnal Pamator, 16(2), 377–385. https://doi.org/10.21107/pamator.v16i2.20017
Arata, S., & Kawakubo, S. (2022). Study on productivity of office workers and power consumption of air conditioners in a mixed-mode ventilation building during springtime. Building and Environment, 214, 108923. https://doi.org/10.1016/j.buildenv.2022.108923
Assiddiki, A. H. (2023). Influence of leadership and work environment on job satisfaction and its impact on employee performance. International Journal of Business, Man-agement and Economics, 4(4), 293–310. https://doi.org/10.47747/ijbme.v4i4.1454
Astuti, R. J., & Harnuansa, H. A. (2022). The effect of employee training on organiza-tional commitment and turnover inten-tion: a mediating role of job satisfaction. Journal of Economics, Management and Trade, 61–69. https://doi.org/10.9734/jemt/2022/v28i830430
Asulin, Y., Heller, Y., & Munichor, N. (2023b). Comparing the Effects of Non-Monetary Incentives and Monetary Incentives on Prosocial Behavior. Social Science
Research Network. https://doi.org/10.2139/ssrn.4392819
Bălașa, M. A., Sterghiuli, A., Tănase, M. A., & Matei, S. R. (2023). The effects of inter-personal conflict on employee satisfac-tion and productivity in the workplace. the Black Sea Journal of Psychology, 14(4), 89–102. https://doi.org/10.47577/bspsychology.bsjop.v14i4.267
Batarfi, R. F., Bakhsh, A. M. A., Alghamdi, I. D., & Alotaibi, F. A. (2023). Revealing the re-lation between job satisfaction and work-load: A cross-sectional study in the emer-gency department. Annals of Medicine and Surgery, Publish Ahead of Print. https://doi.org/10.1097/ms9.0000000000000600
Bella, K. (2023). EXPLORING THE IMPACT OF WORKPLACE RELATIONSHIPS AND EM-PLOYEE JOB SATISFACTION. Internation-al Journal of Scientific Research in Mod-ern Science and Technology, 2(8), 55–62. https://doi.org/10.59828/ijsrmst.v2i8.136
Bessing, B., Hussain, M. A., Claflin, S. B., Chen, J., Blizzard, L., Van Dijk, P., Kirk-Brown, A., Taylor, B. V., & Van Der Mei, I. (2021). Work productivity trajectories of Austral-ians living with multiple sclerosis: A group-based modelling approach. Multi-ple Sclerosis and Related Disorders, 54, 103131. https://doi.org/10.1016/j.msard.2021.103131
Bijender, N., Nara, N. K., & Kumar, P. (2023). Aging, personality, and teaching aptitude in school grade physical education teach-ers. Pedagogy of Physical Culture and Sports, 27(4), 297–304. https://doi.org/10.15561/26649837.2023.0405
Boukis, A., Koritos, C., Papastathopoulos, A., & Buhalis, D. (2023). Customer incivility as an identity threat for frontline employ-ees: The mitigating role of organizational rewards. Annals of Tourism Research, 100, 103555. https://doi.org/10.1016/j.annals.2023.103555
Brandl, B. (2021, January 13). Trust as the ce-ment in the employment relationship? The role of trust in different workplace employment relations regimes. Journal of Organizational Effectiveness: People and Performance, 8(1), 80–96. https://doi.org/10.1108/joepp-08-2020-0139
Calafato, R. (2024). Language aptitude and its links with metalinguistic knowledge, self-efficacy, anxiety, and language mainte-nance in multilingual language teachers. Language Awareness, 1–19. https://doi.org/10.1080/09658416.2024.2337663
Cayupe, J. C., Bernedo-Moreira, D. H., Morales-García, W. C., López-Alcaraz, F., Peña, K. B. C., Saintila, J., & Flores-Paredes, A. (2023). Self-efficacy, organizational commitment, workload as predictors of life satisfaction in elementary school teachers: the mediating role of job satis-faction. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1066321
Chen, F., Ali, S., Ma, J., Arshad, S., & Ahmad, S. (2023). Material productivity and envi-ronmental degradation: Moderating role of environment-related technologies in achieving carbon neutrality. Gondwana Research, 117, 155–168. https://doi.org/10.1016/j.gr.2023.01.010
Crespi, C. M., Ganz, P. A., Partridge, A. H., Wolff, A., Joffe, H., Irwin, M. R., Thure, K., Petersen, L., Shih, Y. T., & Bower, J. E. (2024). Work productivity among young-er breast cancer survivors: The impact of Behavioral Interventions for Depression. Value in Health, 27(3), 322–329. https://doi.org/10.1016/j.jval.2023.12.004
Dai, Y., Tong, X., & Wang, L. (2022). Workplace safety accident, employee treatment, and firm value: Evidence from China. Eco-nomic Modelling, 115, 105960. https://doi.org/10.1016/j.econmod.2022.105960
Diantari, A. a. S. P. (2023). The Effect of Train-ing and Motivation on Employee Perfor-mance Mediated by Job Satisfaction at The Agriculture Service of Tabanan Dis-trict. Jagaditha : Jurnal Ekonomi & Bisnis, 10(1), 104–109. https://doi.org/10.22225/jj.10.1.2023.104-109
Elsahoryi, N. A., Alathamneh, A., Mahmoud, I., & Hammad, F. (2022). Association of sal-ary and intention to stay with the job sat-isfaction of the dietitians in Jordan: A cross-sectional study. Health Policy Open, 3, 100058. https://doi.org/10.1016/j.hpopen.2021.100058
Evira, N., & Marliyah, M. (2022). Spatial Analy-sis in Work Comfort and Performance Optimization of the Financial Planning Section of the Medan City Education Of-fice. Jurnal Ekonomi, Manajemen, Bisnis, Dan Akuntansi Review/Jurnal Ekonomi, Manajemen, Bisnis Dan Akuntansi Re-view, 2(1), 1–8. https://doi.org/10.53697/emba.v2i1.525
Felgueiras, F., Mourão, Z., Moreira, A., & Ga-briel, M. F. (2023). Indoor environmental quality in offices and risk of health and productivity complaints at work: A litera-ture review. Journal of Hazardous Mate-rials Advances, 10, 100314. https://doi.org/10.1016/j.hazadv.2023.100314
Foy, T., Dwyer, R. J., Nafarrete, R., Hammoud, M. S. S., & Rockett, P. (2019, July 8). Man-aging job performance, social support and work-life conflict to reduce work-place stress. International Journal of Productivity and Performance Manage-ment, 68(6), 1018–1041. https://doi.org/10.1108/ijppm-03-2017-0061
García-Rico, L., Santos-Pastor, M. L., Martínez-Muñoz, L. F., & Ruiz-Montero, P. J. (2021b). The building up of professional aptitudes through university service-learning’s methodology in sciences of physical activity and sports. Teaching and Teacher Education, 105, 103402. https://doi.org/10.1016/j.tate.2021.103402
Gerlach, G. (2019). Linking justice perceptions, workplace relationship quality and job performance: The differential roles of vertical and horizontal workplace rela-tionships. Zeitschrift Fur Personal-forschung, 33(4), 337–362. https://doi.org/10.1177/2397002218824320
Gil, M. F. H., Hernández, J. a. R., Ibáñez-López, F. J., Llor, A. M. S., Valcárcel, M., Mikla, M., & Montesinos, M. J. L. (2022). Relation-ship between Job Satisfaction and Work-load of Nurses in Adult Inpatient Units. International Journal of Environmental Research and Public Health, 19(18), 11701. https://doi.org/10.3390/ijerph191811701
Grošelj, M., Černe, M., Penger, S., & Grah, B. (2020, June 3). Authentic and transforma-tional leadership and innovative work behaviour: the moderating role of psy-chological empowerment. European Journal of Innovation Management, 24(3), 677–706. https://doi.org/10.1108/ejim-10-2019-0294
Hakro, T. H., Jhatial, A. A., & Chandio, J. A. (2022). EXPLORING THE INFLUENCE OF WORK OVERLOAD AND JOB STRESS ON EMPLOYEES TURNOVER INTENTIONS. Gomal University Journal of Research, 38(02), 193–204. https://doi.org/10.51380/gujr-38-02-06
Hasan, D., Lailla, N., Tantri, M., Ali, S., & Rama-dhan, M. (2023). Training and Career De-velopment: Why and When related to Job Satisfaction and its impact on Employee Performance. Journal of Business and Behavioural Entrepreneurship, 6(2), 69–81. https://doi.org/10.21009/jobbe.006.2.06
Haq, F. I. U., Alam, A., Mulk, S. S. U., & Rafiq, F. (2020). The effect of stress and work overload on employee’s performance: a case study of public sector Universities of Khyber Pakhtunkhwa. European Journal of Business and Management Research, 5(1). https://doi.org/10.24018/ejbmr.2020.5.1.176
Herawati, H., Setyadi, D., Michael, M., & Hi-dayati, T. (2023). The Effect of Workload, Supervisor, and Coworker Supports on Job Performance through Job Satisfac-tion. International Journal of Finance Economics and Business, 2(1), 13–33. https://doi.org/10.56225/ijfeb.v2i1.168
Hidayat, M., & Aulia, A. (2023). The effect of work life balance on millennial genera-tion productivity in Makassar City. Jour-nal La Sociale, 4(2), 76–86. https://doi.org/10.37899/journal-la-sociale.v4i2.819
Hong, J., Choi, J., Lee, J., Cho, S., Hong, T., Han, S., Park, H. S., & Lee, D. (2023). Virtual reality-based analysis of the effect of con-struction noise exposure on masonry work productivity. Automation in Con-struction, 150, 104844. https://doi.org/10.1016/j.autcon.2023.104844
Ichbal, M., & Ubaidillah, H. (2023). The Effect of Career Development, Job Placement and Job Training on the Performance of Bank Employees with Job Satisfaction as Moderating Variable. Academia Open, 8. https://doi.org/10.21070/acopen.8.2023.3773
Imaduddin, I. (2024). The Relationship be-tween Workplace Friendship and Work-place Well Being on Productivity. Journal La Bisecoman, 5(1), 108–118. https://doi.org/10.37899/journallabisecoman.v5i1.1035
Irawan, D. A., & Sari, P. (2021). Employee productivity: The effect of flexible work arrangement, indoor air quality, location and amenities at one of multinational lo-gistics providers in Indonesia. IOP Con-ference Series. Earth and Environmental Science, 729(1), 012126. https://doi.org/10.1088/1755-1315/729/1/012126
Isham, A., Mair, S., & Jackson, T. (2021). Work-er wellbeing and productivity in ad-vanced economies: Re-examining the link. Ecological Economics, 184, 106989. https://doi.org/10.1016/j.ecolecon.2021.106989
Jannah, S. N., & Sumartik. (2023). Improving employee performance: the impact of job analysis, work discipline, and workload. Indonesian Journal of Law and Econom-ics Review, 19. https://doi.org/10.21070/ijler.v19i0.909
Jobs in Philippines - Search job vacancies - ca-reer | Jobstreet. (n.d.). Jobstreet. https://www.jobstreet.com.ph/
Johari, S., & Jha, K. N. (2020). How the Apti-tude of Workers Affects Construction La-bor Productivity. Journal of Management in Engineering, 36(5). https://doi.org/10.1061/(asce)me.1943-5479.0000826
Kalra, A., Itani, O. S., & Sun, S. (2023). “Turning role conflict into performance”: assessing the moderating role of self-monitoring, manager trust and manager identifica-tion. Journal of Service Theory and Prac-tice, 33(3), 436–461. https://doi.org/10.1108/jstp-08-2022-0163
Kato, T., Baba, K., Guo, W., Chen, Y., & Nosaka, T. (2021). Impact of bipolar disorder on health-related quality of life and work productivity: Estimates from the national health and wellness survey in Japan. Journal of Affective Disorders, 295, 203–214. https://doi.org/10.1016/j.jad.2021.07.104
Kaushik, A., Arif, M., Tumula, P., & Ebohon, O. J. (2020). Effect of thermal comfort on occupant productivity in office buildings: Response surface analysis. Building and Environment, 180, 107021. https://doi.org/10.1016/j.buildenv.2020.107021
Khalifa, M., & Albadawy, M. (2024). Using Arti-ficial intelligence in academic writing and research: an essential productivity tool. Computer Methods and Programs in Bi-omedicine Update, 5, 100145. https://doi.org/10.1016/j.cmpbup.2024.100145
Kim, D. H., & Kim, H. S. (2024). The effects of music appreciation using classical music activities on musical aptitude of young children. Hakseupja Jungsim Gyogwa Gyoyuk Yeongu/Hagseubja Jungsim Gyogwa Gyoyug Yeon’gu, 24(1), 447–457. https://doi.org/10.22251/jlcci.2024.24.1.447
Kim, S., Joung, J., & Oh, S. (2023). A Study of the Effects of Individual Competenceson Job Satisfaction and Job Performance: For those working in the beauty service industry. Han’gug Miyong Haghoeji, 29(5), 1222–1230. https://doi.org/10.52660/jksc.2023.29.5.1222
Kobayashi, K., Eweje, G., & Tappin, D. (2024). Changing overwork culture: Stakeholder management for employee wellbeing and social sustainability in large Japanese companies. Corporate Social-responsibility and Environmental Man-agement. https://doi.org/10.1002/csr.2844
Korang-Yeboah, B., & Buobi, R. (2021). Work-ing conditions and employee’s productivi-ty: Evidence from a health centre in Gha-na. Journal of Management Info, 8(1), 13–27. https://doi.org/10.31580/jmi.v8i1.1736
Kour, J., El-Den, J., & Sriratanaviriyakul, N. (2019). The Role of Positive Psychology in Improving Employees’ Performance and Organizational Productivity: An Ex-perimental Study. Procedia Computer Science, 161, 226–232. https://doi.org/10.1016/j.procs.2019.11.118
Lari, M. (2024). A longitudinal study on the impact of occupational health and safety practices on employee productivity. Safe-ty Science, 170, 106374. https://doi.org/10.1016/j.ssci.2023.106374
Lee, S., & Kwon, Y. (2024). An analysis of the definitions and components of Science Career aptitude in science education. Brain, Digital, and Learning/Brain, Digi-tal, & Learning, 14(1), 35–48. https://doi.org/10.31216/bdl.20240003
Leger, K. A., Lee, S., Chandler, K., & Almeida, D. M. (2022). Effects of a workplace inter-vention on daily stressor reactivity. Jour-nal of Occupational Health Psychology, 27(1), 152–163. https://doi.org/10.1037/ocp0000297
Macedonia, M., Mathias, B., Lehner, A. E., Reiterer, S. M., & Repetto, C. (2023). Grasping virtual objects benefits lower aptitude learners’ acquisition of foreign language vocabulary. Educational Psy-chology Review, 35(4). https://doi.org/10.1007/s10648-023-09835-0
Manoharan, K., Dissanayake, P., Pathirana, C., Deegahawature, D., & Silva, R. (2022, Oc-tober 5). Assessing the performance and productivity of labour in building con-struction projects through the application of work-based training practices. Con-struction Innovation. https://doi.org/10.1108/ci-05-2022-0126
Marzban, S., Candido, C., Avazpour, B., Mackey, M., Zhang, F., Engelen, L., & Tjondronego-ro, D. (2023). The potential of high-performance workplaces for boosting worker productivity, health, and creativi-ty: A comparison between WELL and non-WELL certified environments. Build-ing and Environment, 243, 110708. https://doi.org/10.1016/j.buildenv.2023.110708
M.M.S.Madushika, & R. G. Ariyawansa. (2022, May 5). The Effect of Work Place Design on Employee Job Engagement: Evidence from Public Commercial Banks in Colom-bo. Sri Lanka Journal of Real Estate, 18(02). https://doi.org/10.31357/sljre.v18i02.5634
Mutegi, T. M., Joshua, P. M., & Kinyua, J. M. (2023). Workplace safety and employee productivity of manufacturing firms in Kenya. Cogent Business & Management, 10(2). https://doi.org/10.1080/23311975.2023.2215569
Mutegi, T. M., Joshua, P. M., & Maina, J. K. (2023). Workplace safety, Employee safe-ty attitudes and employee productivity of manufacturing firms. SA Journal of Hu-man Resource Management, 21. https://doi.org/10.4102/sajhrm.v21i0.1989
Naqshbandi, M. M., Kabir, I., Ishak, N. A., & Is-lam, M. Z. (2023, April 11). The future of work: work engagement and job perfor-mance in the hybrid workplace. The Learning Organization. https://doi.org/10.1108/tlo-08-2022-0097
Narsico, L. O., & Narsico, P. G. (2023a). Cus-tomer Preference Shift: A Laundry Shop Experience. International Journal of Mul-tidisciplinary, 4(12), 4160–4167. https://doi.org/10.11594/ijmaber.04.12.01
Narsico, L. O., & Narsico, P. G. (2023b). Tech-nical Curriculum Implementation and Evaluation Framework. International Journal of Multidisciplinary, 4(12), 4168–4181. https://doi.org/10.11594/ijmaber.04.12.02
Narisco, L. O., Narsico, P. G., & Polinar, M. a. N. (2023). Teaching styles and teaching per-formance of the faculty of a university in Cebu City: Basis for a faculty develop-ment program. International Journal of Multidisciplinary, 4(1), 213–219. https://doi.org/10.11594/ijmaber.04.01.19
Narsico, L. O., Narsico, P. G., & Polinar, M. a. N. (2023b). Teaching style and performance of the faculty of a technical school in Ce-bu City. International Journal of Multidis-ciplinary, 4(10), 3499–3506. https://doi.org/10.11594/ijmaber.04.10.05
Nathiqah, & Pancasasti, R. (2022). INFLUENCE OF WORK COMPETENCY, WORKLOAD, AND JOB TRAINING ON THE WORK AC-TIVITY OF LAZADA LOGISTICS COURIER. Management Science Research Journal, 1(3), 23–42. https://doi.org/10.56548/msr.v1i3.19
Newman, A. H., Tafkov, I., Waddoups, N., & Xiong, G. (2022). The Effect of Reward Frequency on Performance under Cash Rewards and Tangible Rewards. Social Science Research Network. https://doi.org/10.2139/ssrn.4070702
Niere, M. I. E., Mecon, N., Narsico, L. O., & Nar-sico, P. G. (2023). Workplace Stressors, Employee Welfare, and Productivity. In-ternational Journal of Multidisciplinary, 4(12), 4379–4389. https://doi.org/10.11594/ijmaber.04.12.18
Niere, M. I. E., Narsico, L. O., & Narsico, P. G. (2024b). Work Training, Workplace Rela-tionships, Workload and Job Perfor-mance. International Journal of Multidis-ciplinary, 5(2), 664–680. https://doi.org/10.11594/ijmaber.05.02.26
Obinwanne, C. O., & Kpaji, O. L. (2022). Effect of work life balance in organizational productivity in tourism centers in Port Harcourt, Rivers State, Nigeria. Interna-tional Journal of Hospitality and Tourism Studies, 3(1), 32–39. https://doi.org/10.31559/ijhts2022.3.1.4
Ogunwole, E. B., Asaleye, J. A., Tabash, M. I., Ahmed, A., Elsantil, Y., & Lawal, A. I. (2024). Debt Service and Information Communication Technology on Employ-ment and Productivity: Short- and Long-Run Implications. Scientific African, e02227. https://doi.org/10.1016/j.sciaf.2024.e02227
Oppermann, E., Kjellstrom, T., Lemke, B., Otto, M., & Lee, J. K. W. (2021). Establishing in-tensifying chronic exposure to extreme heat as a slow onset event with implica-tions for health, wellbeing, productivity, society and economy. Current Opinion in Environmental Sustainability, 50, 225–235. https://doi.org/10.1016/j.cosust.2021.04.006
Osei-Adu, J., Aidoo, R., Fialor, S. C., Ennin, S. A., Osei, K., Asante, B. O., & Danso-Abbeam, G. (2024). Impact of Positive Selection Technology on Seed Yam Productivity. Heliyon, e30397. https://doi.org/10.1016/j.heliyon.2024.e30397
Pan, J., Cifuentes-Faura, J., Zhao, X., & Liu, X. (2024). Unlocking the impact of digital technology progress and entry dynamics on firm’s total factor productivity in Chi-nese industries. Global Finance Journal, 100957. https://doi.org/10.1016/j.gfj.2024.100957
Pan, J., & Marsden, E. (2024). Developing in-ternet-based Tests of Aptitude for Lan-guage Learning (TALL): An open re-search endeavour. Language Testing. https://doi.org/10.1177/02655322241241849
Patel, A., Hill, W., Wesseling, K., Standen, C., & Carruthers, R. (2024). The role of a cam-pus herb garden in promoting social and personal wellbeing in naturopathic stu-dents. Advances in Integrative Medicine. https://doi.org/10.1016/j.aimed.2024.05.003
Pavlekovic, R., & Roehr-Brackin, K. (2024). Aptitude for explicit and implicit learning. Journal of the European Second Lan-guage Association, 8(1), 1–17. https://doi.org/10.22599/jesla.117
Pedrini, G., & Cappiello, G. (2022). The impact of training on labour productivity in the European utilities sector: An empirical analysis. Utilities Policy, 74, 101317. https://doi.org/10.1016/j.jup.2021.101317
Prayitno, H., Ekohariadi, Cholik, M., Supardam, D., & Wibisono, W. D. (2023). The rela-tionship between on the job training flight operation officer and job readiness. International Journal of Science and Soci-ety, 5(3), 218–227. https://doi.org/10.54783/ijsoc.v5i3.740
Purnama, A. F., Wulandari, W., & Mulyono. (2023). The Effect Of Perceived Organiza-tional Support (POS) On Job Stress In Employees Of CV. Skipperwebs With Work Overload As Mediation. Conference on Economic and Business Innovation (CEBI), 405–412. https://doi.org/10.31328/cebi.v3i1.367
Putra, A. S. B., Kusumawati, E. D., & Kartikasa-ri, D. (2023, November 21). Psychological Empowerment and Psychological Well-Being as Job Performance Mediators. Journal of Business Management and Economic Development, 2(01), 127–141. https://doi.org/10.59653/jbmed.v2i01.372
Rahmat, A., Ibrahim, I., Senathirajah, A. R. B. S., & Zainudin, A. D. (2023). The determi-nant factors of green office layout to-wards employee workplace productivity. International Journal of Professional Business Review, 8(4), e0932. https://doi.org/10.26668/businessreview/2023.v8i4.932
Ramos, R. N. M. (2021). Family labour organi-zation for dairy farming in western Mexi-co. Between the search for productivity and wellbeing. Journal of Rural Studies, 88, 354–367. https://doi.org/10.1016/j.jrurstud.2021.08.005
Rasheed, E. O., Khoshbakht, M., & Baird, G. (2021). Time spent in the office and workers’ productivity, comfort and health: A perception study. Building and Environment, 195, 107747. https://doi.org/10.1016/j.buildenv.2021.107747
Rimadianti, G., & Supartha, I. W. G. (2023). THE EFFECT OF TRAINING AND COMPE-TENCE ON EMPLOYEE JOB SATISFAC-TION WITH MOTIVATION AS A MEDIA-TOR: A STUDY ON REGIONAL OFFICE OF THE BADAN PERTANAHAN NASIONAL YOGYAKARTA SPECIAL REGION. Russian Journal of Agricultural and Socio-Economic Sciences, 139(7), 114–121. https://doi.org/10.18551/rjoas.2023-07.12
Riyanto, S., Handiman, U. T., Gultom, M. D., Gunawan, A., Putra, J. M., & Budiyanto, H. (2023). Increasing job satisfaction, organ-izational commitment and the require-ment for competence and training. Emerging Science Journal, 7(2), 520–537. https://doi.org/10.28991/esj-2023-07-02-016
Roehr-Brackin, K., Loaiza, V., & Pavlekovic, R. (2023). Language learning aptitude in older adults. Journal of the European Second Language Association, 7(1), 1–15. https://doi.org/10.22599/jesla.93
Sadeghi, K., & Pourbahram, R. (2024). Explor-ing factors affecting English language teacher wellbeing: insights from positive psychology. System, 122, 103274. https://doi.org/10.1016/j.system.2024.103274
Salavera, C., & Urbón, E. (2024). Emotional wellbeing in teachers. Acta Psychologica, 245, 104218. https://doi.org/10.1016/j.actpsy.2024.104218
Sangadji, R., Zainal, V. R., & Hakim, A. (2023). The Relationship between Welfare and Work Motivation with the Work Produc-tivity of Family Planning Extension Workers in the Administrative City of East Jakarta. INTERNATIONAL JOURNAL OF SOCIAL SCIENCE AND EDUCATION RESEARCH STUDIES, 03(10). https://doi.org/10.55677/ijssers/v03i10y2023-13
Santini, Z. I., Thygesen, L. C., Koyanagi, A., Stewart-Brown, S., Meilstrup, C., Nielsen, L., Olsen, K. R., Birkjær, M., McDaid, D., Koushede, V., & Ekholm, O. (2022). Eco-nomics of mental wellbeing: A prospec-tive study estimating associated produc-tivity costs due to sickness absence from the workplace in Denmark. Mental Health & Prevention, 28, 200247. https://doi.org/10.1016/j.mhp.2022.200247
Schoger, L. I. (2023). Coping with work-related stressors: does education reduce work-related stress? Journal of Public Health. https://doi.org/10.1007/s10389-023-02070-5
Sellar, T. (2022). Effect of training and career development on employee performance: Moderating effect of job satisfaction. Ze-nodo (CERN European Organization for Nuclear Research). https://doi.org/10.5281/zenodo.7349422
Sena, V. (2020). Measuring productivity. In Edward Elgar Publishing eBooks. https://doi.org/10.4337/9781788978804.00008
Şeşen, H., & Ertan, Ş. S. (2021). The effect of the employee perceived training on job satisfaction: the mediating role of work-place stress. European Journal of Train-ing and Development, 46(9), 953–973. https://doi.org/10.1108/ejtd-01-2021-0014
Shah, W. U. H., Hao, G., Yan, H., Yasmeen, R., & Xu, X. (2024). Natural resources utiliza-tion efficiency evaluation, determinant of productivity change, and production technology heterogeneity across devel-oped and developing G20 economies. Technology in Society, 102507. https://doi.org/10.1016/j.techsoc.2024.102507
Shah, W. U. H., Hao, G., Yasmeen, R., Yan, H., Shen, J., & Lu, Y. (2023). Role of China’s agricultural water policy reforms and production technology heterogeneity on agriculture water usage efficiency and to-tal factor productivity change. Agricul-tural Water Management, 287, 108429. https://doi.org/10.1016/j.agwat.2023.108429
Sitorus, S. L., & Hidayat, A. (2023). The Effect of Compensation and Job Satisfaction on Employee Productivity. Journal of Inter-national Conference Proceedings, 6(4), 12–24. https://doi.org/10.32535/jicp.v6i4.2608
Statistics on labour productivity - ILOSTAT. (n.d.). ILOSTAT. https://ilostat.ilo.org/topics/labour-productivity/
Suarthana, E., Moual, N. L., Lemière, C., Bousquet, J., Pierre, S., Sousa-Pinto, B., Parfi, A. A., Van Brussel, P., Kigloo, H. N., Vandenplas, O., & Henneberger, P. K. (2024). Work-Related asthma and its im-pact on quality of life and work produc-tivity. Journal of Allergy and Clinical Im-munology. In Practice/˜the œJournal of Allergy and Clinical Immunology. In Prac-tice, 12(2), 372-382.e2. https://doi.org/10.1016/j.jaip.2023.10.044
Susilo, R. A., & Kasmir, K. (2022, December 17). The Effect of Job Training, Work Mo-tivation, Occupational Health and Safety (K3) on Employee Performance at Cibi-tung Medika Hospital. Journal of Social Research, 2(1), 234–243. https://doi.org/10.55324/josr.v2i1.511
Taliang, A., Rijal, S., Niswaty, R., Herman, H., & Arhas, S. H. (2023). Employee perfor-mance: The role of operational work tools toward productivity. Journal of Governance and Regulation, 12(3, special issue), 198–205. https://doi.org/10.22495/jgrv12i3siart1
Ufoaroh, E. T., Annulika, U., & Anyadufu, A. O. (2019). Employee Welfare Package and Its Impact on Productivity (A Case Study of Roesons Industries Ltd Enugu-Ukwu, Anambra State, Nigeria). Asian Journal of Economics, Business and Accounting, 1–15. https://doi.org/10.9734/ajeba/2019/v11i130119
Upadhya, S., Bhattacharyya, R., Jargar, R., & Venkateswaran, K. N. (2023). Closed-field auditory spatial perception and its rela-tionship to musical aptitude. Journal of Indian Speech Language & Hearing Asso-ciation, 37(2), 61–65. https://doi.org/10.4103/jisha.jisha_20_23
Vuong, B. N., Tushar, H., & Hossain, S. F. A. (2022, June 16). The effect of social sup-port on job performance through organi-zational commitment and innovative work behavior: does innovative climate matter? Asia-Pacific Journal of Business Administration, 15(5), 832–854. https://doi.org/10.1108/apjba-06-2021-0256
Walker, L., Braithwaite, E. C., Jones, M. V., Suckling, S., & Burns, D. (2023). “Make it the done thing”: an exploration of atti-tudes towards rest breaks, productivity and wellbeing while working from home. International Archives of Occupational and Environmental Health, 96(7), 1015–1027. https://doi.org/10.1007/s00420-023-01985-6
Wang, D., He, B., & Hu, Z. (2024). Financial Technology and Firm Productivity: Evi-dence from Chinese Listed Enterprises. Finance Research Letters, 105405. https://doi.org/10.1016/j.frl.2024.105405
Wang, X., & Ding, Y. (2022). The impact of monetary rewards on product sales in re-ferral programs: The role of product im-age aesthetics. Journal of Business Re-search, 145, 828–842. https://doi.org/10.1016/j.jbusres.2022.03.052
Wulandari, M., Jimad, H., & Ribhan, R. (2023). The Influence of Organizational Commit-ment and Training on Employee Perfor-mance at Perum Bulog Makassar with Job Satisfaction as an Intervening Variable. International Journal of Environmental, Sustainability and Social Science, 4(5), 1345–1351. https://doi.org/10.38142/ijesss.v4i5.780
Yi, E., & Park, D. H. (2024). The effect of core competencies of university students on employment and first year salary level based on school activity log. Heliyon, 10(7), e28474. https://doi.org/10.1016/j.heliyon.2024.e28474
Yıldız, T. D. (2023). Changes in the salaries of mining engineers as they obtain manage-rial and OHS specialist positions in Tur-key: By what criteria can salaries be in-creased? Resources Policy, 84, 103772. https://doi.org/10.1016/j.resourpol.2023.103772
Yusnita, N. (2023). THE EFFECT OF WORK ENVIRONMENT ON PERFORMANCE THROUGH JOB SATISFACTION. The Man-agement Journal of Binaniaga, 8(1), 27–40. https://doi.org/10.33062/mjb.v8i1.20
Zhao, C. (2023). Is low-carbon energy technol-ogy a catalyst for driving green total fac-tor productivity development? The case of China. Journal of Cleaner Production, 428, 139507. https://doi.org/10.1016/j.jclepro.2023.139507
Zhao, M., Qiu, D., & Zeng, Y. (2023). How much workload is a ‘good’ workload for human beings to meet the deadline: human ca-pacity zone and workload equilibrium. Journal of Engineering Design, 34(8), 644–673. https://doi.org/10.1080/09544828.2023.2249216
Zhao, Y., Said, R., Ismail, N. W., & Hamzah, H. Z. (2024). Impact of industrial robot on la-bour productivity: Empirical study based on industry panel data. Innovation and Green Development, 3(2), 100148. https://doi.org/10.1016/j.igd.2024.100148
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See the Effect of Open Access).
