Job Satisfaction and Work Commitment of Hospitality Industry Employees in Dapitan City
DOI:
https://doi.org/10.11594/ijmaber.03.07.09Keywords:
affective, continuance, existence, growth, hospitality industry employee, job satisfaction, normative, relatedness, work commitmentAbstract
This study investigated the relationship between job satisfaction and work commitment among Dapitan City’s hospitality industry employees. It used a descriptive research method utilizing a questionnaire as the principal tool for gathering data. Data were statistically treated using frequency, weighted mean, Mann-Whitney U-Test, Kruskal-Wallis H-Test, and Spearman Rank-Order Correlation. The study revealed that employees were satisfied with their salary (existence), work environment (relatedness), and the way they were mentored in the performance of their jobs (growth). Most of the employees were committed to their work as they identified that the establishment had a deep sense of personal meaning to them (affective); that, for now, choosing to remain in the organization is motivated by both necessity and desire (continuance); and the establishment deserves their loyalty (normative). A significant difference resulted in job satisfaction when analyzed according to civil status. Moreover, when analyzed according to educational attainment and employment status, a significant difference was identified in employees' work commitment. Finally, it was discovered that among hospitality industry employees in Dapitan City, job satisfaction and work commitment have a considerably high positive relationship. Hospitality industry stakeholders and employees are encouraged to support educational advancement and enhance management practices to minimize employee turnover. Legislators and policymakers are encouraged to enact policies and measures in line with the improvement and advancement of hospitality industry employees.
Downloads
References
Chen, K. S. & H. T. Chen (2014). Applying Importance-Performance Analysis with Simple Regression Model and Priority Indices to Assess Hotels' Ser-vice Performance. Journal of Testing and Evalua-tion. Volume 42, Issue No. 2.
Fernandez, K. & K. Worasuwan (2017). Drivers of Hotel Employee Retention: A Comparative Study. Uni-versal Journal of Management, Volume 5, Issue 11, Pages 407-501.
Holtson-Okae, B. (2017). Employee Turnover Intentions in the Hospitality Industry. Walden University Journal. Volume 118, Issue 20, Pages 4235-4240.
International Journal of Hospitality & Tourism Admin-istration, Volume 18, Issue 1, Pages 1-12.
Kumar, S. & M. Kumar (2016). Job Satisfaction and Or-ganizational Commitment in Hospitality Industry- An Empirical Study. Amity Research Journal of Tourism, Aviation, and Hospitality. Volume 1, Issue 2.
Lee, H. R., K. Lim & S. Park (2017). How Does the Work Status Affect Employees' Job Attitude and Behavior in the Hotel Industry?.
Mapa, D. (2020). Labor Turnover Statistics: Third and Fourth Quarters of 2019. Philippine Statistics Au-thority. Retrieved from https://psa.gov.ph/labor-turnover-survey
Marshall, T., Mottier, L., & Lewis, R. (2016). Motivational factors and the hospitality industry: A case study examining the effects of changes in the working environment. Journal of Business Case Studies. 11(3), 123-132 9. McNamara, A. (2020). How to Reduce Restaurant Employee Turnover?: In On The Line. Retrieved from https://pos.toasttab.com/on-the- 1 ine/
Nguyen, M. F. (2017). The Impact of Employees Motiva-tion on Organizational Effectiveness. Journal on International Business.
Nigatu, T. F. (2018). Assessing working-environment of employees in the hospitality industry: The case of hotels in Dessie and Kobolecha towns. Journal of Hospitality Management and Tourism, Volume 10, Issue 1, Pages 1-8
Oyeniyi, K., M. Adeyemi & B. Olaoye (2017). Organiza-tional Commitment and Employee's Job Perfor-mance: Evidence from Nigerian Hospitality Indus-try. International Journal of Innovative Psychology & Social Development Volume 5, Issue 3, Pages 15-22
Qureshi, M., J. Qureshi, J. Thebo, G. Shaikh, N. Brohi & S. Qaiser (2019). The nexus of employee's commit-ment, job satisfaction, and performance: An analy-sis of FMCG industries of Pakistan, Cogent Busi-ness & Management, Volume 6, Pages. 1-13.
Santa Cruz, F., T. Guzman & S. Nizarez (2014). Analysis of job satisfaction in the hotel industry: A study of hotels in Spain. Journal of Human Resources in Hospitality & Tourism. Volume 13, Pages 63-80. https://www.tandfonline.com/doi/ful1/10. 1080/15332845.2013.807394
Wegger, P. G., Coleman, D. F., & Generalizability And Differences Across Cooper, C. L. (2014). Further Assessment Occupation. Journal Of Applied Of A Three-Component Model Of Psychology, 444-452. Occupational Commitment
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See the Effect of Open Access).
