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Mar 22, 2024
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Abstract
This research paper explores the complex field of modern HRM, with particular attention to the following topics: hiring process components, diversity and inclusion tactics, training and development programs, obstacles and advancements, legal and moral compliance, the critical function of HR, applicant competency evaluation, and technological integration. To give a thorough grasp of how these components come together inside a company's procedures, the research uses Yin's single-case study. Six (6) human resource practitioners from the municipality of the Mabuhay Lodging took part in this study. The study revealed several themes, including 1) the hiring process; 2) the influence of inclusion as well as diversity on organizational dynamics; 3) assessing the efficacy of development and training initiatives; 4) resolving issues; 5) guaranteeing legal and ethical compliance; 6) realizing the critical role of human resources; 7) improving the evaluation of applicant competence; and 8) investigating the consequences of integrating technology in the hiring process. The study reveals a dynamic interaction between these components, highlighting their combined importance in creating an inclusive, diverse, and growth-oriented workplace culture. The results reveal the complicated coordination human resource practitioners need to uphold morality, overcome barriers, and grow their firms using technology.
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This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
Escarilla, C. C., Canoy, O. M., & Maming, J. B. (2024). Hiring Practices of Human Resource Practitioners in Selected Mabuhay Accommodations in Top Tourist Destinations in the Philippines. International Journal of Multidisciplinary: Applied Business and Education Research, 5(3), 957-971. https://doi.org/10.11594/ijmaber.05.03.19
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Robinsons et. al. (2019) Sustaining precarity: critically examining tourism and em-ployment. Journal of Sustainable Tour-ism, 27:7, 1008-1025, DOI: 10.1080/09669582.2018.1538230
Shekhar, C. (2018). A study of technology used in the hospitality industry. International Journal of Science and Research (IJSR) ISSN: 2319-7064. Volume 8 Issue 8. www.ijsr.net.
UNDP. (2022). The SDGs in action. Accessed February 12, 2022. Available https://www.undp.org/sustainable-development-goals?utm_source=EN&utm_medium=GSR&utm_content=US_UNDP_PaidSearch_Brand_English&utm_campaign=CENTRAL&c_src=CENTRAL&c_src2=GSR&gclid=Cj0KCQiAr5iQBhCsARIsAPcwRONwJxDJ5Q16djF231UDZ8W5tBLdHZzH1iPv3rPdLBcFt7-x06AoYlAaAs7cEALw_wcB
Yin, R. K. (2003). Case study research: Design and methods (3rd ed.). Thousand Oaks, CA: Sage
Asian Development Bank (ADB). (2023). Tour-ism as services export current state, vul-nerabilities, and building resilience. Ma-nila, Philippines. DOI: http://dx.doi.org/10.22617/TCS230565-2
Alharbi, T. (undated). Education and skills de-velopment in tourism/hospitality with 2030 vision in Saudi Arabia. United Na-tions Tourism Organization. Available from https://www.unwto-tourismacade-my.ie.edu/2023/01/education-and-skills-development-in-tourism-hospitality-with-2030-vision-in-saudi-ara-bia?fbclid=IwAR1rZUeGSTOEZiKwsT7hDfReh924QjZjYCbFTXa7udUoFhrUTx0etiVewQM
Bakri, N.M, Jaafar, M., &Mohamad, D. (2014). Perceptions of local communities on the economic impacts of tourism development in Langkawi, Malaysia. SHS Web Confer-ences. Doi: 10.1051/shsconf/20141201100.
Bansal, K. (2021). The Role of Human Re-source Management in Developing the Human Capital for Global Excellence-An Empirical Stud. Turkish Journal of Com-puter and Mathematics Education Vol.12 No. 5 (2021), 804-809.
Baxter, P., & Jack, S. (2008). Qualitative case study methodology: Study design and im-plementation for novice researchers. The Qualitative Report, 13(4), 544-559. Re-trieved from http://www.nova.edu/ssss/QR/QR13-4/baxter.pdf
Baum, T. et al. (2016). Sustainability and the tourism and hospitality workforce: A thematic analysis. Sustainability, Vol 8; doi: 10.3390/su8080809.
Behroozi, M., Shirolkar, S., Nbarik, T., and Par-nin, C. (2020). Debugging hiring: what went right and what went wrong in the technical interview process. ICSE-SEIS '20: Proceedings of the ACM/IEEE 42nd International Conference on Software En-gineering: Software Engineering in Socie-ty, June 2020Pages 71–80 https://doi.org/10.1145/3377815.3381372
Bone, et. al. (2021). Circular economy as a cornerstone for meeting the goals of the Paris Agreement a roadmap towards CE-smart NDCs. Deutsche Gesellschaft Fur. In-ternationale Zusammenarbeit (GIZ) Gmbh.
Castillo, S., Gaddy, K.P., and Reyes, P. (2023). A Case Study of Diversity, Equity, and Inclu-sion Efforts in Hiring Practices. Journal of Praxis in Higher Education. Vol. 6 No. 1 (2024). https://doi.org/10.47989/kpdc333
Creswell, J. W. (2013). Qualitative inquiry and research design: Choosing among five ap-proaches (3rd ed.). Thousand Oaks, CA: SAGE.
Creswell, J. W. (2012). Educational research: Planning, conducting, and evaluating quantitative and qualitative research (4th ed.). Upper Saddle River, NJ: Pearson Education
Daniels, M. A. (2012). A qualitative case study comparing a computer-mediated delivery system to a face-to-face mediated delivery system for teaching creative writing fic-tion workshops. (Doctoral dissertation, Virginia Commonwealth University).
Dhaliwal, H. and Misra, P. (2020). Employabil-ity Skills Needed in Hospitality Industry: A Scopious Review. DOI:10.9734/ajess/2020/v10i130258
Dodge, P. R. (2011). Managing school behav-ior: A qualitative case study. (Doctoral dissertation, Iowa State University, IA).
DOT. (2023, Jan. 3.). List of accredited resorts, hotels, and Mabuhay accommodations in Boracay Island. DOT Region 6 Office of Tourism Standards Accreditation Divi-sion.
Krithi, & Pai, Ramesh. (2020). Diversity and Inclusion: Key to Improve Productivity - A Case Study on WIPRO. International Journal of Case Studies in Business, IT, and Education (IJCSBE), 4(2), 18-27. DOI: http://doi.org/10.5281/zenodo.3977553.
International Labor Organization (ILO). (2019, June 21). ILO centenary declaration for the future of work. Available from https://www.ilo.org/global/about-the-ilo/mission-and-objectives/centenary-declaration/lang--en/index.htm
Lu, Y., Zhang, M., Yang, M., & Wang, Y. (2022). Sustainable human resource manage-ment practices, employee resilience, and employee outcomes: Toward common good. In Setting a New Table, Not Just Sit-ting at the Table: HRM Leading the Trans-formation Towards Sustainability. Hu-man Resource Management. Volume 62, Issue 3. 247-371. DOI: 10.1002/hrm.22153
Marshall C., Rossman G. B. (2011). Designing qualitative research. Los Angeles, CA: Sage.
Municipal Ordinance No. 254, series of 2007. LGU-Malay, Malay, Aklan.
Nagarjahuna G. (2015). Local community in-volvement in tourism: A content analysis of websites of wildlife resorts. Atna J Tour Stud, Vol. 10. Doi: 1012727/ajts.13.2
PESO. (2022). Public Employment and Services Office Report. LGU-Malay, Malay, Aklan.
Rao, N.S. (2014). The importance of training and development programs in the hotel industry. Available from: https://www.semanticscholar.org/paper/THE-IMPORTANCE-OF-TRAINING-AND-DEVELOPMENT-IN-HOTEL-Rao/97d2d33fc9d082d102e7e1ad888d1af036811945?sort=relevance
Reyes, C.M. et. al. (2018). The Boracay Closure: Socioeconomic consequences and resili-ence management, Philippine Institute for Development Studies, Philippines: Quezon City.
Reyes, C.M. et. Al. (2019). The Philippines’ vol-untary national review on the sustainable development goals, Philippine Institute of Development Studies, Philippines: Que-zon City.
Robinsons et. al. (2019) Sustaining precarity: critically examining tourism and em-ployment. Journal of Sustainable Tour-ism, 27:7, 1008-1025, DOI: 10.1080/09669582.2018.1538230
Shekhar, C. (2018). A study of technology used in the hospitality industry. International Journal of Science and Research (IJSR) ISSN: 2319-7064. Volume 8 Issue 8. www.ijsr.net.
UNDP. (2022). The SDGs in action. Accessed February 12, 2022. Available https://www.undp.org/sustainable-development-goals?utm_source=EN&utm_medium=GSR&utm_content=US_UNDP_PaidSearch_Brand_English&utm_campaign=CENTRAL&c_src=CENTRAL&c_src2=GSR&gclid=Cj0KCQiAr5iQBhCsARIsAPcwRONwJxDJ5Q16djF231UDZ8W5tBLdHZzH1iPv3rPdLBcFt7-x06AoYlAaAs7cEALw_wcB
Yin, R. K. (2003). Case study research: Design and methods (3rd ed.). Thousand Oaks, CA: Sage