Demographics and Awareness of Pag-Ibig Fund’s E-Government Service Among Private Employees in the Philippines

Authors

  • Annah Erania Masinas National Mapping and Resource Information Authority (NAMRIA) Lawton Avenue, Brgy Fort Bonifacio, Taguig City, Philippines
  • Joyce Anne T. Pini Marbibi Accounting Department, Josezamjoie Food Corp (Mang Inasal Philippines, Inc.), Solano, Nueva Vizcaya, 3709, Philippines
  • Mae Michelle Buena Loans Evaluation Department, Pag-IBIG Fund, Quezon City, 1116, Philippines
  • Florinda Vigonte Guest Lecturer World City Colleges - Quezon City
  • Bernandino P. Malang College of Information Technology and Engineering Baliuag University, Bustos Campus, Bulacan, Philippines
  • Marmelo V. Abante World City Colleges - Quezon City, Quezon City, Philippines

DOI:

https://doi.org/10.11594/ijmaber.03.11.28

Keywords:

Awareness, E-Government, Pag-IBIG Fund, Philippines, Private Employees

Abstract

E-government is gaining prominence, and more research is being conducted on the topic. This study aims to find out how familiar people are with e-government services, why they use or don't use them, and if there is a significant link between demographics and client awareness of e-governance Pag-IBIG Fund offers. A survey using Google forms was carried out to obtain the necessary information on the individuals working for Mang Inasal in Nueva Vizcaya. The study analyzed 191 replies to discover the characteristics that influenced their awareness and use of Pag-IBIG Fund's e-government services. Contrary to what has always been assumed, 71.2% of the respondents are aware of the E-Government services offered by Pag-IBIG Fund - this number shows a formidable familiarity among the people of Mang Inasal in Nueva Vizcaya. Using Spearman’s Correlation and analysis, it also indicated that there is no significant relationship between age (p=.247), educational degree (p=.391), and Income (p=.113) over the awareness of the E-Government Services offered by Pag-IBIG Fund. These insights should be helpful to academics, professionals, and decision-makers.

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Published

2022-11-16

How to Cite

Masinas, A. E., Marbibi, J. A. T. P., Buena, M. M. ., Vigonte, F. ., Malang, B. P., & Abante, M. V. . (2022). Demographics and Awareness of Pag-Ibig Fund’s E-Government Service Among Private Employees in the Philippines. International Journal of Multidisciplinary: Applied Business and Education Research, 3(11), 2450-2461. https://doi.org/10.11594/ijmaber.03.11.28