Demographics and Awareness of Pag-Ibig Fund’s E-Government Service Among Private Employees in the Philippines
DOI:
https://doi.org/10.11594/ijmaber.03.11.28Keywords:
Awareness, E-Government, Pag-IBIG Fund, Philippines, Private EmployeesAbstract
E-government is gaining prominence, and more research is being conducted on the topic. This study aims to find out how familiar people are with e-government services, why they use or don't use them, and if there is a significant link between demographics and client awareness of e-governance Pag-IBIG Fund offers. A survey using Google forms was carried out to obtain the necessary information on the individuals working for Mang Inasal in Nueva Vizcaya. The study analyzed 191 replies to discover the characteristics that influenced their awareness and use of Pag-IBIG Fund's e-government services. Contrary to what has always been assumed, 71.2% of the respondents are aware of the E-Government services offered by Pag-IBIG Fund - this number shows a formidable familiarity among the people of Mang Inasal in Nueva Vizcaya. Using Spearman’s Correlation and analysis, it also indicated that there is no significant relationship between age (p=.247), educational degree (p=.391), and Income (p=.113) over the awareness of the E-Government Services offered by Pag-IBIG Fund. These insights should be helpful to academics, professionals, and decision-makers.
Downloads
References
Introduction and Overview of e-Government in the Phil-ippines | DICT. (2016, June 16). Www.Gov.ph.https://dict.gov.ph/introduction-and-overview-of-e-government-in-the-philippines/
Republic Act No. 10844 | DICT. (2020, July 9). DICT.https://dict.gov.ph/about-us/republic-act-no-10844/
Duterte admin tapping ICT to make it more responsive, accountable to people. (2018, April 30). Depart-ment of Finance. from https://bit.ly/3xRvMpN
Pagibigfund.gov.ph. | Pag-IBIG Fund cash loan applica-tion now online, execs say (2020). https://www.pagibigfund.gov.ph/2020news.html
Pagibigfund.gov.ph | Virtual Pag-IBIG launched to pro-vide online service 24/7. (2019). https://www.pagibigfund.gov.ph/2019news.html
Carter, L., & Weerakkody, V. (2008). E-government adop-tion: A cultural comparison. Information Systems Frontiers, 10(4), 473–482. https://doi.org/10.1007/s10796-008-9103-6
Magno, F. (2018). E-Government and Philippine Devel-opment. https://core.ac.uk/download/pdf/159504666.pdf
Bajar, J. T. (2020, December). E-Government in the Phil-ippines: An assessment. Research Gate. From https://bit.ly/3rcz6Ik
Emary, I. M. M. E., & Brzozowska, A. (2017). Shaping the Future of ICT: Trends in Information Technology, Communications Engineering, and Management. In Google Books. CRC Press. From https://bit.ly/3CnHew9
Eyupoglo, A., & Kaya, T. (2020, April). E-Government Awareness and Adoption by the Residents: A Quantitative Analysis on North Cyprus. Www.igi-Global.com. from https://bit.ly/3UBgtv0 solin
Al-Hashmi, A., & Suresha, PhD. (2013, April). Evaluating the Awareness of E-government in the Republic of Yemen. Citeseerx.ist.psu.edu.from https://bit.ly/3LKvRkS
Khairul, K., & Fazlina, M. (2005, January). The Awareness of Electronic Government from the Malaysian Per-spectives. Research Gate. https://bit.ly/3M1JhJv
Lallana, E., Pascual, P., Soriano, E., Nakpil, K., & Recio, B. (2002). E-Government in the Philippines: Bench-marking Against Global Best Practices. From https://bit.ly/3rezSVf
Basitdarem, A., & Ahmed, A. (2019). Evaluating the Awareness of E-Governance and the Willingness to Adopt Government Online Service. From https://bit.ly/3E2P2EN
Niehaves, B. (2010). Demographic Awareness and E-Government – A Quantitative Analysis of Germany and Japan. AMCIS 2010 Proceedings. https://aisel.aisnet.org/amcis2010/295/
Sharma, S. K. (2015, May 18). Adoption of e-government services: The role of service quality dimensions and demographic variables. Emerald Insight. https://www.emerald.com/insight/content/doi/10.1108/TG-10-2014-0046/full/html
Solinthone, P., & Rumyantseva, T. (2016). E-Government Implementation. MATEC Web of Conferences, 79, 01066. https://doi.org/10.1051/matecconf/20167901066
Sriandal Essakirani, R., & Chitra, V. (2020, June). Public Awareness and Usages of E-Government Services. ResearchGate. https://www.researchgate.net/publication/352973394_Public_Awareness_and_Usages_of_E-Government_Services
Stoiciu, A. (n.d.). The Role of e-Governance in Bridging the Digital Divide. United Nations. https://www.un.org/en/chronicle/article/role-e-governance-bridging-digital-divide
Zulfiqar Zaidi, H., Ameer Abro, A., Muhammad Messo, S., & Ghulam Mahesar, A. (2017). Demographic Vari-ables’ affect on Male And Female Awareness To Use Of E-Government Service In Pakistan. https://sujo-old.usindh.edu.pk/index.php/THE-WOMEN/article/viewFile/3206/2329
Chai, S., Herath, T. C., Park, I., & Rao, H. R. (2006). Re-peated Use of E-Gov Web Sites: A Satisfaction and Confidentiality Perspective. from https://bit.ly/3UCdR05
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See the Effect of Open Access).