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Sep 26, 2023
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Abstract
The purpose of this study was to examine and analyze the effect of organizational trust and job satisfaction on job performance through employee engagement at PT. Adikara Jaya Sentosa. This research is a causality study with a quantitative approach. The sampling technique uses a saturated sample with a total of 75 respondents. The statistical analysis used in this study is the partial least squares (PLS) with the help of smartPLS 3.0 software. The results of this study prove that organizational trust has a positive and significant effect on job performance. Organizational trust has a positive and significant effect on employee engagement. Job satisfaction has a positive and significant effect on job performance. Job satisfaction has a positive and significant effect on employee engagement. In the indirect effect analysis, employee engagement is able to mediate the influence between organizational trust and job satisfaction on job performance.
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This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
Nabilla, M., Budiono, B., Witjaksono, A. D., & Wardoyo, D. T. W. (2023). The Effect of Organizational Trust and Job Satisfaction on Job Performance with Employee Engagement as a Mediating Variable. International Journal of Multidisciplinary: Applied Business and Education Research, 4(9), 3418-3428. https://doi.org/10.11594/ijmaber.04.09.26
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Mariska, D. D. (2018). Hubungan Antara Employee Engagement Dan Kepuasan Kerja Dengan Kinerja. Insight : Jurnal Pemikiran Dan Penelitian Psikologi, 14(1), 91.
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Mondal, B. C. (2014). Job Satisfaction of Secondary School Teachers in Relation to Gender , Educational level and Residence Job Satisfaction of Secondary School Teachers in Relation to Gender ,. 211–216.
Noercahyo, U. S., Maarif, M. S., & Sumertajaya, I. M. (2019). The role of employee engagement from the perspective of job engagement and organization engagement on job satisfaction and its effect on organizational performance. Journal of Social Sciences (COES&RJ-JSS), 8(1), 7–23. https://doi.org/10.25255/jss.2019.8.1.7.23
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Paparang, N. C. P., Areros, W. A., & Tatimu, V. (2021). Pengaruh Kepuasan Kerja Terhadap Kinerja Pegawai Kantor PT. Post Indonesia di Manado. Productivity, 2(2), 119–123.
Pringgabayu, D., & Dewi, E. F. (2018). Meningkatkan Kinerja Karyawan Melalui Peran Mediasi Kepuasan dan Keterikatan Karyawan atas Motivasi dan Lingkungan Kerja Perusahaan Asuransi di Indonesia. Ekobis, 23(1), 12–20.
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Rahmadalena, T., & Asmanita, A. (2020). Pengaruh Employee Engagement, Karakteristik Pekerjaan Terhadap Kinerja Karyawan Pada PT. Bukit Asam, TBK Unit Dermaga Kertapati Palembang. Jurnal Ilmiah Bina Manajemen, 3(2), 68–76.
Robbins, S. P., & Judge, T. A. (2015). Perilaku Organisasi (Edisi 16). Salemba Empat.
Saputra, E. K. (2021). Pengaruh Karakteristik Pekerjaan Terhadap Kepuasan Kerja Pegawai Pada Dinas Perikanan Provinsi Kepulauan Riau. Manajerial Dan Bisnis Tanjungpinang, 4(2), 139–148.
Sari, W. P. (2020). Job Satisfaction and Job Performance Dalam Konteks Komunikasi Organisasi. Jurnal Muara Ilmu Ekonomi Dan Bisnis, 4(1), 29. https://doi.org/10.24912/jmieb.v4i1.7537
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701–716. https://doi.org/10.1177/0013164405282471
Singh, D., & Jain, S. . (2014). Working Process of Time Management in SAP HR Module. International Journal of Management Research and Review, 4(1), 316–334.
Siregar, S. (2014). Statistik Parametrik untuk Penelitian Kuantitatif:dilengkapi dengan perhitungan manual dan aplikasi SPSS versi 17 (Edisi 1). Bumi Angkasa.
Siswono, D. (2016). PENGARUH EMPLOYEE ENGAGEMENT TERHADAP KINERJA KARYAWAN DI RODEX TRAVEL SURABAYA. 4(2), 458–466.
Starnes, T., Beresford, A. E., Buchanan, G. M., Lewis, M., Hughes, A., & Gregory, R. D. (2021). The extent and effectiveness of protected areas in the UK. Global Ecology and Conservation, 30, e01745. https://doi.org/https://doi.org/10.1016/j.gecco.2021.e01745
Sucahyowati, H., & Hendrawan, A. (2020). Pengaruh Employee Engagement Terhadap Kinerja Karyawan pada PT MK Semarang. Jurnal Sains Teknologi Transportasi Maritim, 2(2), 9–15. https://doi.org/10.51578/j.sitektransmar.v2i2.21
Uno, H. B., & Lamatenggo, N. (2014). Teori kinerja dan pengukurannya (Cet. 2). Bumi Aksara.
Akbary, M. F. (2015). PENGARUH EMPLOYEE ENGAGEMENT TERHADAP KINERJA KARYAWAN DANA PENSIUN ( DAPEN ) TELKOM BANDUNG THE IMPACT OF EMPLOYEE ENGAGEMENT TOWARD EMPLOYEE PERFORMANCE DANA PENSIUN ( DAPEN ) TELKOM. 2(2), 1172–1178.
Alamsyah, M. G. N., Firdaus, M. A., & Rinda, R. T. (2020). Pengaruh Organizational Trust Dan Organizational Commitment Terhadap Organizational Citizenship Behavior. Manager : Jurnal Ilmu Manajemen, 3(3), 413. https://doi.org/10.32832/manager.v3i3.3906
Ali, S., & Farooqi, Y. A. (2018). Effect of Work Overload on Job Satisfaction , Effect of Job Satisfaction on Employee Performance and Employee Engagement ( A Case of Public Sector University of Gujranwala Division ). April.
Arianti, W. P., Hubeis, M., & Puspitawati, H. (2020). Pengaruh Faktor Kepuasan Kerja terhadap Employee Engagement di Perwiratama Group. Jurnal Manajemen Teori Dan Terapan, 13(1), 31. https://doi.org/10.20473/jmtt.v13i1.14889
Armstrong, & Taylor. (2020). Armstrong’s Handbook of Human-resource Management Practice (11th ed.). Human Resource Management International Digest, 18(4). https://doi.org/10.1108/hrmid.2010.04418dae.001
Basri, S. K., & Rauf, R. (2021). Pengaruh Semangat Kerja dan Kepuasan Kerja terhadap Kinerja Pegawai. YUME : Journal of Management, 4(1), 104–105. https://doi.org/10.37531/yum.v11.76
Busro, M. D. (2019). Teori-teori Manajemen Sumber Daya Manusia. In Teori-teori Manajemen Sumber Daya Manusia.
Cendani, C., & Tjahjaningsih, E. (2016). Pengaruh Employee Engagement Dan Modal Sosial Terhadap Kinerja Karyawan Dengan OCB (Organizational Citizenship Behaviour) Sebagai Mediasi (Studi pada Bank Jateng Kantor Pusat). Media Ekonomi Dan Manajemen, 30(2), 149–160.
Fadzilah, A., & Martono, S. (2016). PENGARUH KETIDAKAMANAN KERJA, KOMITMEN ORGANISASIONAL DAN KEPERCAYAAN ORGANISASIONAL PADA KEINGINAN BERPINDAH. Management Analysis Journal, 5(1), 44–54.
Fahmi, I. (2018). Manajemen Kinerja Teori dan Aplikasi. Alfabeta.
Fauziek, E., & Yanuar, Y. (2021). Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Dengan Stres Kerja Sebagai Variabel Mediasi. Jurnal Manajerial Dan Kewirausahaan, 3(3), 680. https://doi.org/10.24912/jmk.v3i3.13155
Fleck, S., & Inceoglu, I. (2010). A comprehensive framework for understanding and predicting engagement. Handbook of Employee Engagement: Perspectives, Issues, Research and Practice, January 2010, 31–42.
Handoko. (2015). Manajemen Sumber Daya Manusia (Cetakan 1). Pustaka Setia.
Handoyo, A., & R, S. (2017). PENGARUH EMPLOYEE ENGAGEMENT TERHADAP KINERJA KARYAWAN PADA PT . TIRTA REJEKI DEWATA. 5(1).
Hardiani, A. D., & Prasetya, A. (2018). Pengaruh Kepercayaan Organisasional dan Kompetensi Terhadap Kinerja Karyawan Melalui Motivasi Kerja (Studi Pada Karyawan PT. PLN Persero Distribusi Jawa Barat Area Bekasi). Jurnal Administrasi Bisnis, 61(3), 1–9.
Hasibuan, M. (2016). Manajemen Sumber Daya Manusia. Penerbit Bumi Aksara.
Judeh, M. (2016). The Influence of Organizational Trust on Job Performance: Mediating Role of Employee Engagement. International Journal of Business Research, 16, 53–66. https://doi.org/10.18374/IJBR-16-5.4
Kartono. (2017). Personality, Employee Engagement, Emotional Intelligence, Job Burnout Pendekatan Dalam Melihat Turnover Intention (Cetakan Pe). Deepublish.
Kuswati, Purwanti, R. S., & Yustini, I. (2020). Pengaruh Organizational Trust Dan Employee Engagement Terhadap Job Satisfaction (Suatu Studi Pada Perusahaan Daerah Air Minum (PDAM) Tirta Galuh, Kabupaten Ciamis) 1. Business Management and Enterpreneruship Journal, 2(2), 13–25.
Lienardo, S., & Setiawan, R. (2017). Pengaruh Organizationnal Trust dan Job Satisfaction terhadap Employee Engagement pada Karyawan PT Bangun Wisma Sejahtera. Agora, 5(1), 29–38.
Mangkunegara, A. P. (2016). Manajemen Sumber Daya Manusia Perusahaan (S. Sandiasih (ed.); Cetakan 13). Remaja Rosdakarya.
Mariska, D. D. (2018). Hubungan Antara Employee Engagement Dan Kepuasan Kerja Dengan Kinerja. Insight : Jurnal Pemikiran Dan Penelitian Psikologi, 14(1), 91.
https://doi.org/10.32528/ins.v14i1.1161
Mondal, B. C. (2014). Job Satisfaction of Secondary School Teachers in Relation to Gender , Educational level and Residence Job Satisfaction of Secondary School Teachers in Relation to Gender ,. 211–216.
Noercahyo, U. S., Maarif, M. S., & Sumertajaya, I. M. (2019). The role of employee engagement from the perspective of job engagement and organization engagement on job satisfaction and its effect on organizational performance. Journal of Social Sciences (COES&RJ-JSS), 8(1), 7–23. https://doi.org/10.25255/jss.2019.8.1.7.23
Oktug, Z. (2012). The Effects of Organizational Trust on Employee Decision Making Styles. British Journal of Arts and Social Sciences, 9(I), 79–88.
Paparang, N. C. P., Areros, W. A., & Tatimu, V. (2021). Pengaruh Kepuasan Kerja Terhadap Kinerja Pegawai Kantor PT. Post Indonesia di Manado. Productivity, 2(2), 119–123.
Pringgabayu, D., & Dewi, E. F. (2018). Meningkatkan Kinerja Karyawan Melalui Peran Mediasi Kepuasan dan Keterikatan Karyawan atas Motivasi dan Lingkungan Kerja Perusahaan Asuransi di Indonesia. Ekobis, 23(1), 12–20.
Purba, N., Yahya, M., & Nurbaiti. (2021). Revolusi Industri 4.0: Peran Teknologi Dalam Eksistensi Penguasaan Bisnis dan Implementasinya. Jurnal Perilaku Dan Strategi Bisnis, 9(2), 91–98.
Rahmadalena, T., & Asmanita, A. (2020). Pengaruh Employee Engagement, Karakteristik Pekerjaan Terhadap Kinerja Karyawan Pada PT. Bukit Asam, TBK Unit Dermaga Kertapati Palembang. Jurnal Ilmiah Bina Manajemen, 3(2), 68–76.
Robbins, S. P., & Judge, T. A. (2015). Perilaku Organisasi (Edisi 16). Salemba Empat.
Saputra, E. K. (2021). Pengaruh Karakteristik Pekerjaan Terhadap Kepuasan Kerja Pegawai Pada Dinas Perikanan Provinsi Kepulauan Riau. Manajerial Dan Bisnis Tanjungpinang, 4(2), 139–148.
Sari, W. P. (2020). Job Satisfaction and Job Performance Dalam Konteks Komunikasi Organisasi. Jurnal Muara Ilmu Ekonomi Dan Bisnis, 4(1), 29. https://doi.org/10.24912/jmieb.v4i1.7537
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701–716. https://doi.org/10.1177/0013164405282471
Singh, D., & Jain, S. . (2014). Working Process of Time Management in SAP HR Module. International Journal of Management Research and Review, 4(1), 316–334.
Siregar, S. (2014). Statistik Parametrik untuk Penelitian Kuantitatif:dilengkapi dengan perhitungan manual dan aplikasi SPSS versi 17 (Edisi 1). Bumi Angkasa.
Siswono, D. (2016). PENGARUH EMPLOYEE ENGAGEMENT TERHADAP KINERJA KARYAWAN DI RODEX TRAVEL SURABAYA. 4(2), 458–466.
Starnes, T., Beresford, A. E., Buchanan, G. M., Lewis, M., Hughes, A., & Gregory, R. D. (2021). The extent and effectiveness of protected areas in the UK. Global Ecology and Conservation, 30, e01745. https://doi.org/https://doi.org/10.1016/j.gecco.2021.e01745
Sucahyowati, H., & Hendrawan, A. (2020). Pengaruh Employee Engagement Terhadap Kinerja Karyawan pada PT MK Semarang. Jurnal Sains Teknologi Transportasi Maritim, 2(2), 9–15. https://doi.org/10.51578/j.sitektransmar.v2i2.21
Uno, H. B., & Lamatenggo, N. (2014). Teori kinerja dan pengukurannya (Cet. 2). Bumi Aksara.