Scroll, Click, Buy: The Influence of Digital Marketing, Engagement, and Brand Awareness on Gen Z Indonesia's Purchase Intentions

Authors

  • Dede Suleman Department of Management, Universitas Pembangunan Jaya
  • Ida Zuniarti Department of Management, Universitas Pembangunan Jaya
  • Aprilia Puspasari Department of Management, Universitas Pembangunan Jaya
  • Nurzalinar Joesah Department of Management, Universitas Pembangunan Jaya
  • Lukman Hakim Department of Management, Universitas Pembangunan Jaya

DOI:

https://doi.org/10.11594/ijmaber.06.11.30

Keywords:

Digital marketing, Engagement, Brand awareness, Purchase intention, Generation Z, Indonesia

Abstract

This study examines the influence of digital marketing experience, engagement, and brand awareness on the purchase intentions of Generation Z in Indonesia. Drawing from the Stimulus–Organism–Response (SOR) and Cognitive–Affective–Conative (CAC) models, this research integrates emotional and behavioral responses to short-form digital marketing content. A quantitative design using Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed on 220 active Gen Z social media users. The results reveal that digital marketing experience significantly affects engagement and brand awareness, which in turn drive purchase intention. The findings underscore the importance of emotional engagement and authenticity in enhancing consumer response to short video marketing. The study extends the CAC model into the short video marketing context and offers practical implications for digital marketers.re effective and impactful digital marketing strategies.

Downloads

Download data is not yet available.

References

Adhira, W., & Saragih, MY (2025). The Role of Journalism and Digital Public Relations of YouTube Accounts in Increasing Audience Enthusiasm. MUKASI: Journal of Communication Science , 4 (2), Article 2. https://doi.org/10.54259/mukasi.v4i2.4367

Afifah, Komala Dewi, R., & Gustiawan, W. (2025). What Makes a Trip Unforgettable?: Investigating the Role of Memorable Tourism Experiences on Visitor Loyalty in Padang. Global Review of Tourism and Social Sciences , 1 (3), 192–202. https://doi.org/10.53893/grtss.v1i3.396

Afni, CAN, & Roostika, RRR (2024). THE EFFECT OF SOCIAL MEDIA MARKETING ACTIVITIES, BRAND TRUST, AND VALUE PERCEPTION ON LOCAL MAKEUP PURCHASE INTENTION. Scientific Journal of Management, Economics, & Accounting (MEA) , 8 (2), 710–725. https://doi.org/10.31955/mea.v8i2.4065

Alam, R. (2025). Building Adaptive Workforces: HRM and Digital Competency in Tourism Innovation. Global Review of Tourism and Social Sciences , 1 (2), 119–128. https://doi.org/10.53893/grtss.v1i2.357

Aminullah, A. (2025). Toward Transparent Village Tourism Governance: Insights from Banyumili's Principal-Agent Dilemma. Global Review of Tourism and Social Sciences , 1 (3), 214–224. https://doi.org/10.53893/grtss.v1i3.411

Anugrahdewi, MW, & Bastaman, A. (2024). The Influence of Product Quality, Service Quality, and Brand Image on Purchasing Decisions with Brand Trust as a Mediating Variable (A Study of McD BTS Meal Consumers in South Jakarta). Syntax Literate ; Indonesian Scientific Journal , 9 (4), 2551–2565. https://doi.org/10.36418/syntax-literate.v9i4.15462

Arief Bowo Prayoga Kasmo & Asep Hendra Prakasa. (2025). Revitalizing MSME Marketing through Digital Aesthetics and Social Connectivity. Solusi , 23 (2), 307–322. https://doi.org/10.26623/slsi.v23i2.11910

Cendana, A.P., Bachri, S., Zahara, Z., & Asriadi, A. (2025). THE EFFECTIVENESS OF DIRECT MARKETING STRATEGY IN BUILDING NUTRISARI BRAND AWARENESS. Scientific Journal of Management, Economics, & Accounting (MEA) , 9 (1), 965–975. https://doi.org/10.31955/mea.v9i1.5007

Feriyati, I., & Deslia, IF (2024). MAESTRO PERFUME'S DIGITAL MARKETING COMMUNICATION STRATEGY IN INCREASING CONSUMER BUYING INTEREST. Mutakallimin Journal : Journal of Communication Science , 7 (1). https://doi.org/10.31602/jm.v7i1.14352

Hairudinor, Fitriyadi, Humaidi, & Rahmawati, SA (2024). THE EFFECT OF BRAND POPULARITY AND CONTENT MARKETING ON PURCHASE DECISIONS FOR RACCA BEAUTY LOTION UMKM PRODUCTS THROUGH SOCIAL MEDIA IN BANJARMASIN CITY. Smart Business Journal (SBJ) , 4 (2). https://smartbusinessjournal.ulm.ac.id/index.php/sbj/article/view/33

Hatidja, S., Bahtiar, Mariana, L., Quach, TM, & Aisyah, S. (2025). Employee Excellence and Workplace Diversity: Key Drivers of Satisfaction, Retention, and Brand Success in Ethnic Restaurants. Global Review of Tourism and Social Sciences , 1 (2), 158–171. https://doi.org/10.53893/grtss.v1i2.319

Haura, Q.Q. 'Aina, & Ms., M. (2024). Impulsive Buying Through Live Streaming Engagement: A Gen Z Perspective. Equator Journal of Management and Entrepreneurship (EJME) , 12 (1), 43–57. https://doi.org/10.26418/ejme.v12i1.75920

Hochreiter, V., Benedetto, C., & Loesch, M. (2023). The Stimulus-Organism-Response (SOR) Paradigm as a Guiding Principle in Environmental Psychology: Comparison of its Usage in Consumer Behavior and Organizational Culture and Leadership Theory. Journal of Entrepreneurship and Business Development , 3 (1), 7–16. https://doi.org/10.18775/jebd.31.5001

Hollebeek, L.D., Srivastava, R.K., Clark, M.K., Urbonavicius, S., & Lim, W.M. (2024). Crafting conceptual proposition ‐ based contributions: The 7C framework. Psychology & Marketing , 41 (10), 2396–2411. https://doi.org/10.1002/mar.22055

Khumaeroh, LL, & Fauzi, I. (2025). MARKETING 5.0: THE ROLE OF KEY OPINION LEADER AND TRUSTWORTHINESS ON CUSTOMER ENGAGEMENT OF SCARLETT WHITENING. Among Makarti , 18 (1), Article 1. https://doi.org/10.52353/ama.v18i1.851

M. Alimardi Hubeis, Usep Suhud, & Mohamad Rizan. (2025). Digital Trust Crisis: Consumer Perceptions of Food Vlogger Reviews: A Study. Journal of Community Service and Educational Research , 3 (4), 4309–4318. https://doi.org/10.31004/jerkin.v3i4.1265

Nabila Ayu Wijayanti, & Isa, M. (2024). The Influence of Consumer Engagement in Mediating the Interactivity and Vividness of TikTok Marketing Content on Purchase Intention. EKOMA : Journal of Economics, Management, Accounting , 4 (2), 3511–3522. https://doi.org/10.56799/ekoma.v4i2.6516

Nurjannah, Muhammad Tafsir, Muhammad Haekal Yunus, & Marshal. (2025). The Influence of Technological Readiness on Emotional Engagement and Purchase Intention in Augmented Reality-Based E-Commerce. Paradox : Journal of Economics , 8 (3), 607–617. https://doi.org/10.57178/paradoks.v8i3.1440

Nurliana, R., Kurniawan, M., & Susanto, I. (2025). THE EFFECT OF AUGMENTED REALITY ON MAYBELLINE LIPSTICK PURCHASE INTEREST: MEDIATED BY CONSUMER ATTITUDE FROM A SHARIA MARKETING PERSPECTIVE. Jurnal Ilmiah Ekonomi Islam , 11 (02), Article 02. https://jurnal.stie-aas.ac.id/index.php/jei/article/view/17116

Panca Nugraha, H. (2021). The Influence of Social Media Marketing Elements on Consumer Brand Engagement, Brand Awareness, and Brand Image. Indonesian Journal of Social Technology , 2 (10), 1788–1799. https://doi.org/10.36418/jist.v2i10.252

Prikurnia, AK, & Nuraziza, S. (2024). Inclusive Business Models for Economic Sustainability . Mega Press Nusantara.

Purba, RH, Mugni, NZ, Amin, RK, Yulianto, AS, Pradipta, A., & Kessa, MF (2025). The Influence of Store Atmosphere on OH!SOME Consumer Behavior through the SOR approach. Business, Economics, and Management Studies , 1 (1), Article 1.

Putri, LN, Ghanistyana, LP, Haryati, E., & Ikram, FD (2025). Implementation of D'prima Hotel Cyber Relations in Building Customer Loyalty. Journal of Communication Science Dynamics , 11 (1), Article 1. https://doi.org/10.32509/dinamika.v11i1.5326

Satria Bayuaji Saputra & Muhammad Sholahuddin. (2025). THE INFLUENCE OF SOCIAL MEDIA INFLUENCERS ON REPEAT PURCHASE INTEREST: THE MEDIATING ROLE OF PURCHASE DECISIONS. JOURNAL OF LENTERA BISNIS , 14 (1), 764–780. https://doi.org/10.34127/jrlab.v14i1.1399

Siregar, AS, & Rosmaini, E. (2024). Structural Equation Modeling Partial Least Squares in the Analysis of Library Service Quality Factors Based on Student Perceptions. Leibniz: Journal of Mathematics , 4 (1), 1–11. https://doi.org/10.59632/leibniz.v4i1.386

Sofyan, HA, Utamidewi, W., & Kusumaningrum, R. (2025). The Influence of Exposure to Erigo X JKT48 Content on the TikTok Account @Erigo.Store on Clothing Product Purchase Decisions. Professional: Journal of Communication and Public Administration , 12 (1), Article 1. https://doi.org/10.37676/professional.v12i1.8104

Utama Dewayani, E.K. (2024). Assessing Village Development Institutions' Role in Responsible Tourism: A Case Study of Rewaranga, Indonesia. Global Review of Tourism and Social Sciences , 1 (1), 21–29. https://doi.org/10.53893/grtss.v1i1.321

Wijaya, HD, & Firdaus, D. (2024). The Impact of Social Media Use in Increasing Brand Awareness in Start-Up Companies. Innovative: Journal of Social Science Research , 4 (6), Article 6. https://doi.org/10.31004/innovative.v4i6.16477

Wulandari, S., Zahiroh, M., Maknunah, L., & Halizah, S.N. (2025). The Role of TikTok Content in Developing Branding as a Profitable Digital Business Media. Journal of Science and Education Research , 4 (1), 71–78. https://doi.org/10.62759/jser.v4i1.175

Downloads

Published

2025-11-30

How to Cite

Suleman, D., Zuniarti, I., Puspasari, A., Joesah, N., & Hakim, L. (2025). Scroll, Click, Buy: The Influence of Digital Marketing, Engagement, and Brand Awareness on Gen Z Indonesia’s Purchase Intentions. International Journal of Multidisciplinary: Applied Business and Education Research, 6(11), 5751-5764. https://doi.org/10.11594/ijmaber.06.11.30